Sr Operations Officer

Job Summary

The objective of the Programme is to deliver WHO core functions at the country level, with particular focus of the Organization's directing and coordinating role for international work. Within this framework, activities include support to the Government in the formulation, implementation and evaluation of national health policies, strategies and plans, and development and management of WHO's technical cooperation programmes at the country level.

The immediate unit objective is to facilitate programme delivery by providing timely managerial and administrative services to programme delivery collaborators, staff and consultants in all aspects of administrative and financial operations including budget and finance, human resources, fellowships, procurement, travel, ticketing and transportation, logistics, building management, safety and security of staff, information technology including BMS and GSM operations, telecommunications, publication dissemination, media, protocols and public relations. Further, to provide accurate guidance, information and practices which lead to full compliance and accountability with the Organization's established rules and regulations.

Location: New Delhi, India. Job type: Full-time, Fixed-term appointment. Contract duration: 2 years.

Job Details

• Location: New Delhi, India
• Employment type: Full-time
• Contract: Fixed-term appointment
• Contract duration: 2 years

Responsibilities

Under the direct supervision of the WHO Representative, and the general guidance of the Director Business & Operations Compliance for the South-East Asia Region, the incumbent will perform all or part of the following, and other related responsibilities as required by the needs of the office:

• Provide authoritative advice to the head of the WHO Country Office and other staff at the country office, field offices and projects on all aspects of country office operations, interpreting policies, systems and procedures and ensuring compliances, including compliance related to donor agreements.
• Lead, empower, and manage staff and operations teams in delivering the full range of services in budget and finance, human resources, procurement, information and communication technologies, security and staff safety, and general administration, in compliance with organizational policies, regulations and procedures.
• Provide appropriate solutions grounded in sound policy compliance and creative responsiveness to business needs. As a key member of the management team, provide strategic advice on the overall direction of the WHO country office.
• Ensure effective and accurate financial resources management including proper planning and monitoring of income and expenditures; reconciliation and reporting of accounts, budget preparation and management, and optimal award and cash management.
• Guide in the formulation, negotiation, and consultation of project proposals funded by external agencies; ensuring their adherence to the Organization's administrative and financial rules and regulations.
• Support implementation of all critical activities in the National Public Health Surveillance Network transition planning process, including administrative and HR operations, reporting, asset mapping, building capacity, resource mobilization, and, development of communication and management strategies;
• Advise the head of the country office on and oversee the formulation and implementation of the country office HumanResources (HR) plans, ensuring the timely availability through recruitment and contract management, engagement, retention, performance management, development, career management, gender balance and diversity of a suitable human resource capability. Ensure appropriate work / life conditions and policies to create an enabling environment including conflict resolution and addressing abusive behaviours through implementation of PAAC policies and administrative reviews and also serve a facilitator for addressing PRESEAH in collaboration with PRESEAH focal person and IOS.
• Guide in the planning process with focus on administrative/budgetary related policies and procedures and be responsible for management and implementation of WHO country office workplans, including reporting as required.
• Lead on the procurement of goods and services required for management of country office and support to technical programs, ensuring best value for money in procurement practices.
• Ensure the provision of office and staff security and safety services in coordination with designated security officials UN Common Services Agreements.
• In emergency settings, plan, recommend and implement systems, norms and procedures, in compliance with existing policies and standard operating procedures, for the administration monitoring, control and evaluation of human, financial and material resources processes within the incident management system.
• Advise the WHO country office on internal operational and administrative risks to the country office and propose risk mitigation measures.
• Introduce innovations for improved efficiencies and effectiveness in WHO country office performance in operations, responsive to emergency situations and changes in the operating environment.
• Coordinate with the Business Operations network to harmonize business processes, workflows, standards, business continuity planning and technical requirements.
• Represent the WHO country office and participate actively in the UN operations management team and other Inter-Agency coordinating Mechanisms, sharing relevant information with colleagues and ensuring implementation of decisions taken bythe heads of the agencies.

Required Qualifications

Education

• Essential: Advances university degree (master's) in finance, management, accountancy, economics, or business administration or equivalent areas.
• Desirable: A university degree (bachelor's) or training or certification in human resources, accounting, finance, monitoring and evaluation

Experience

• Essential: A minimum of ten years of work experience relevant for the position (delivering administrative and managerial services, ensuring compliance with complex rules and procedures in both national and international settings). A minimum of four years of experience in managing and leading staff/teams.
• Desirable: Relevant experience with WHO, United Nations funds and programmes, or equivalent organizations. Experience delivering operational services in a developing country. Experience in managing operations and large teams in an emergency context. Good knowledge of programme management and end-to-end business processes. Good knowledge of enterprise resource planning systems.

Skills

• Thorough knowledge of administrative, financial and management principles, procedures, and policies of large international public-sector organizations.
• programme and project management
• managerial and analytical skills
• analyse financial data and develop related business strategies or and policies
• lead, direct and manage an interdisciplinary team
• negotiate with government, UN agencies and other development partners
• cultivate partnerships and maintain excellent interpersonal working relations
• work with competing priorities under pressure

WHO Competencies

• Teamwork
• Respecting and promoting individual and cultural differences
• Communication
• Moving forward in a changing environment
• Ensuring the effective use of resources
• Creating an empowering and motivating environment

Use of Language Skills

• Essential: Expert knowledge of English.
• Desirable: Beginners knowledge of Hindi.

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