Sr. Operations Specialist - Launch Team

For our client, we are seeking a Sr. Operations Specialist - Launch Team to join the team of a leader in the Aerospace & Defense space.

This role will own customer launch readiness for a portfolio of accounts, coordinating the operational steps needed to move complex programs from planning through deployment. The specialist will partner closely with customer program managers, internal stakeholders, and technical teams to ensure each launch is properly scoped, approved, and executed. Success in this position means keeping multiple external-facing initiatives on track, removing blockers, and strengthening the launch process across the business.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $125,000 – $170,000 annually

Responsibilities

• Own a portfolio of accounts and manage weekly customer interactions
• Build relationships with customer program managers and internal teams
• Lead site surveys and readiness planning with IT and network administrators
• Drive non-technical launch requirements such as waivers and approvals
• Ensure readiness gates are met before shipment or deployment
• Support other specialists during absences and provide feedback for process improvements

Qualifications

• 3+ years in customer-facing project management or operations roles
• Experience managing multiple concurrent projects with external stakeholders
• Familiarity with drone-based first responder operations and dock-based remote operations
• Comfortable working with public sector and enterprise customers
• Highly organized with strong attention to detail
• Excellent written and verbal communication skills

Benefits

• Comprehensive health insurance plans
• Paid vacation time and sick leave
• Holiday pay
• 401(k) savings plan
• Equity in the form of stock options

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.