Sr Platform Analyst

Job highlights

• Candidates should be ready to work 24x7,shift depending on clients requirement.
• You ll be required to take care of any changes,modifications and maintenance services that need to be carried out on the accounts per clients request
• Candidates must rank within the top 20% of their present team.

Job Overview

You will work primarily as a System Administrator and a dedicated Cvent Support POC for clients. You ll be required to take care of any changes, modifications and maintenance services that need to be carried out on the accounts per clients request. In addition to this, you ll also be required to troubleshoot on various account-specific issues on clients behalf and provide an RCA on the incident and next steps along with action items.

In This Role, You Will:

• Act as Clients primary contact/ advisor regarding Cvent technology solutions, features, and functionality
• Consult on business processes and best practices as it relates to enterprise meeting management technology
• Handle support queue calls until assigned to an account or engagement. Continue supporting the business through queue coverage whenever capacity is available, even after account assignment.
• Create and analyze cross-meeting reporting to provide recommendations for changes that can be made to support client objectives
• Design, coordinate, and conduct user training on clients meetings and events program
• Act as Clients advocate within Cvents management and technology groups by managing activities and liaising between the client and the various Cvent departments
• Monitor user adoption and system usage, recommend strategies to increase usage/adoption, and maintain clients account configuration as part of overall system administrator duties
• Cultivate new business opportunities by asking questions, mining opportunities presented and sharing findings with sales partners
• Consultation for industry best practices and drive efficiencies using the platform
• Maintain and ensure compliance guidelines, privacy policies and branding guidelines are met
• Administration of user groups and user access
• Onboarding new users
• Ongoing platform support enquiries and track escalations
• Data steward for product data ensuring relevance, accuracy, and harmonization across the platforms
• Provide regular product updates/ issues to the customer
• Track tasks and progress with the customer
• Maintain documentation related to customers business process
• Cadence calls with Internal stakeholders to share updates and insights

Here's What You Need:

• Quick learner, with a positive attitude and ability to work well within a team
• Excellent communication skills (verbal and written)
• Exposure to Cvent platform is a plus
• Experience that involves working on Custom tasks, Customer Success Projects preferably in software and technical background
• Strong business acumen, ethics and high integrity
• Candidates must rank within the top 20% of their present team
• Candidates should be ready to work 24x7, shift depending on clients requirement
• Knowledge of PowerPoint and Excel will be a plus
• Must be articulate, organized, detail-oriented and can multi-task
• Should have 5 - 6 years of experience in customer success role supporting US, UK or Australia clients

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.