Sr. Process Associate

Job Title: SR. Process Associate – US Shift

Location: Axximum Business Solution, Cantonment, Trichy

Shift Timing: US Shift (Night Shift)

Job Type: Full-time

Job Summary:

We seek a dynamic and experienced SR. Process Associate to manage and guide our team during the US shift. The ideal candidate will oversee daily operations, ensure team performance, and maintain high-quality service standards. This role requires strong leadership, problem-solving skills, and the ability to work in a fast-paced environment.

Key Responsibilities:

• Supervise and manage a team of 5+ employees working in the US shift.
• Monitor daily operations to ensure efficiency, accuracy, and productivity.
• Allocate tasks, set goals, and track team performance against key metrics.
• Provide coaching, training, and performance feedback to team members.
• Act as the primary point of contact for escalations and resolve issues promptly.
• Ensure adherence to company policies, processes, and client requirements.
• Prepare reports on team performance and present insights to management.
• Collaborate with other departments to streamline workflows and enhance productivity.
• Maintain a positive and motivating work environment to drive engagement and retention.

Required Skills & Qualifications:

• Experience: 2+ years in a supervisory or team lead role, preferably in a US shift environment.
• Education: Bachelor’s degree
• Skills:
• Strong leadership and team management abilities.
• Excellent communication and interpersonal skills.
• Problem-solving and decision-making capabilities.
• Proficiency in AI/ML Tool.
• Ability to multitask and handle high-pressure situations.
• Willingness to work in night shifts and adapt to time zone differences.

Preferred Qualifications:

• Experience in [Data Annotation, IT Services, Customer Support].
• Familiarity with AI Tool

Thanks & Regards

Rizwan Fathima

SR. Human Resource

Axximum.Inc

Ph.no: +919843342426

Email: [email protected]

Job Types: Full-time, Permanent

Pay: From ₹18,000.00 per month

Work Location: In person