Sr. Process Excellence Engineer

Position Summary

The Process Excellence Lead is responsible for designing, governing, optimizing, and standardizing business processes across Site Functions, and Business Units. This role serves as the organization's subject matter expert in Process Excellence, Lean Six Sigma, Process Management, and Operational Excellence methodologies.

The position leads process transformation initiatives, drives continuous improvement programs, and establishes governance frameworks that enable sustainable business performance and operational maturity. The Process Excellence Lead partners closely with Transformation Project Managers, Site Project Managers, AI & Automation Developers, Data & Performance Analysts, and business stakeholders to identify opportunities for process simplification, digitalization, standardization, and performance improvement.

Additionally, this role acts as the owner of Excellence Framework, current and future-state process design, process assessments, process documentation standards, and ISO9001 Quality Management System compliance for site support.

Key Responsibilities

1. Process Governance & Management

• Establish and maintain process governance frameworks.
• Define and deploy standards for process documentation, ownership, controls, and performance measurement.
• Ensure consistent process management practices across Site Functions, and Business Units.
• Facilitate process governance reviews and process maturity assessments.
• Support implementation of APQC-based process classification and standardization frameworks.

2. Current-State and Future-State Process Design

• Lead current-state process assessments to identify inefficiencies, bottlenecks, redundancies, and improvement opportunities.
• Facilitate future-state process design workshops with business stakeholders.
• Develop end-to-end process maps, SIPOCs, value stream maps, and operating models.
• Define target operating models that support business transformation objectives.
• Ensure process designs are scalable, efficient, compliant, and customer-focused.

3. Continuous Improvement Leadership

• Lead Continuous Improvement programs across the organization using Lean Six Sigma methodologies.
• Identify opportunities to reduce waste, costs, cycle times, errors, and process variation.
• Lead and mentor improvement projects utilizing: DMAIC, Kaizen Events, Value Stream Mapping, Root Cause Analysis, 5S, PDCA, Standard Work, Process Control Methods.
• Drive a culture of continuous improvement throughout the organization.

4. Process Assessments & Operational Excellence Reviews

• Conduct business process assessments across operational and support functions.
• Evaluate process performance, operational maturity, and compliance levels.
• Identify improvement opportunities and create actionable recommendations.
• Facilitate process health checks and operational excellence assessments.
• Benchmark processes against industry best practices and standards.

5. Process Standardization & Documentation

• Owns the Knowledge Management Framework the Site.
• Develop standardized process documentation methodologies and templates.
• Ensure consistency across policies, procedures, workflows, and work instructions.
• Lead process harmonization initiatives across multiple teams and functions.
• Maintain process repositories and knowledge management structures.
• Ensure documentation supports operational sustainability and audit readiness.

6. Certifications Ownership

• Serve as the ISO9001 Owner for site support responsibilities
• Ownership of the Excellence framework.
• Support internal and external audits.
• Coordinate corrective and preventive actions.
• Ensure compliance with quality standards and documentation requirements.
• Partner with business functions to strengthen quality culture and continuous improvement practices.

7. Digital Transformation & Technology Enablement

• Partner with AI & Automation Developers to identify automation opportunities.
• Document business and functional requirements for technology-enabled process improvements.
• Support process digitization initiatives and automation roadmaps.
• Ensure processes are designed with automation, AI, and analytics opportunities in mind.
• Collaborate on solution validation and business adoption activities.

8. Data-Driven Process Improvement

• Partner with Data & Performance Analysts to establish process KPIs and performance metrics.
• Analyze operational data to identify trends, root causes, and improvement opportunities.
• Develop process scorecards and performance dashboards.
• Measure and validate improvement outcomes and value realization.
• Support leadership decision-making through process performance insights.

9. Capability Building & Coaching

• Support the Operational Excellence learning and capability-building strategy.
• Develop organizational capabilities in Process Excellence and Continuous Improvement.
• Deliver Lean Six Sigma training, coaching, and mentoring programs.
• Coach Green Belts, project teams, and business stakeholders.
• Facilitate workshops focused on problem solving, process improvement, and operational excellence.

Required Qualifications

Education

Bachelor's Degree in: Industrial Engineering, Business Administration, Operations Management, Quality Management, or Related discipline.

Experience Requirements

• 5+ years of experience in Process Excellence, Continuous Improvement, Operational Excellence, or Business Process Management.
• Minimum 3 years leading improvement initiatives and cross-functional process projects.
• Experience facilitating Lean Six Sigma projects and improvement workshops.
• Experience performing process assessments and business process redesign.
• Experience developing process documentation, governance frameworks, and operating procedures.
• Experience working with stakeholders across multiple business functions.
• Experience within Global Business Services (GBS) or Shared Services environments.
• Experience managing Quality Management Systems and ISO9001 compliance.
• Experience implementing process governance frameworks using APQC or similar methodologies.

Certifications

• Lean Six Sigma Black Belt
• BPM (Business Process Management) Certification
• ISO9001 Lead Auditor or Internal Auditor Certification
• Change Management Certification (Prosci or equivalent)
• Safe Agile Certification
• Process Classification Framework Certification

Technical Skills

• Process Mapping (Visio, Lucidchart, etc.)
• Minitab
• Power BI
• Advanced Microsoft Excel
• Statistical Analysis Tools
• SharePoint
• Process Mining Tools (preferred)
• Power Platform (preferred)

Language Requirements

• English Level B2 or Higher
• Excellent verbal and written communication skills.
• Ability to facilitate workshops and communicate with global stakeholders.

Core Competencies

Operational Excellence

Lean Six Sigma, Process Management, Process Governance, Quality Management, Continuous Improvement.

Business & Strategy

Business Process Reengineering, Operational Strategy, Value Realization, Customer-Centric Process Design, Change Leadership.