Sr Process Governance Lead

Job highlights

• Experience in process governance and compliance with strong knowledge of SOP development and process standardization

• Lead process governance framework, develop and maintain SOPs, monitor KPIs and compliance, conduct process reviews, and drive process improvements

• Lead the overall process governance framework across business functions to ensure processes are standardized, controlled, and aligned with organizational objectives.

• Develop, review, and maintain SOPs, process manuals, policies, guidelines, and process documentation to ensure consistency across teams.

• Establish and monitor process governance standards, controls, KPIs, SLAs, and compliance requirements .

• Conduct regular process reviews and governance assessments to identify process gaps, control weaknesses, operational risks, and areas of non-compliance.

• Drive process improvement and standardization initiatives to improve operational efficiency, reduce errors, minimize process risks, and enhance customer experience.

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