Sr. Production Assoc(R1565092)

Roles and Responsibilities

• Ensures that the appropriate processes are adequately documented and followed across all systems.
• Converts data received from the data suppliers into IQVIA standard format as per instructions.
• Received sales, product, manufacturer, and customer files are processed using the relevant IQVIA applications and procedures to produce the relevant coding for the period.
• Oversees all quality assurance testing and ensures that all testing is carried out prior to deliverable dispatch.
• Responsible for timely completion of all QC-related production tasks including the off-cycle reports and other relevant tasks.
• Conducts various checks to capture any data anomaly prior to the release of client deliverables.
• Maintains the data quality by analyzing various reports that generate transactions which have potential issues.
• Performs data checks by analyzing results and trends.
• Provides impact analysis of identified data corrections.
• Understands and can effectively communicate routine database processes.
• Serves as subject resource on relevant production area, answering queries.
• Reviews problems arising during the process and ensures successful resolution.
• Communicates actively with other departments/ functions to inform of task status or to resolve problems.
• Escalates issues requiring second-level support to appropriate individuals using the established call escalation procedures.
• May provide input for new system development, including requirement gathering, UAT and implementation.
• Contributes on identifying process improvement opportunities.
• Perform functions as directed by the Manager.

List of required skills for this role:

• Associates degree, diploma, or equivalent
• Proficiency in Windows application (Word and Access)
• Proficient and knowledgeable in SQL and Excel
• Good interpersonal, written and verbal communication skills
• Strong customer focus, attention to details, analytical and problem-solving skills
• Ability to carry out analysis and information gathering to resolve problems on routine matters
• Ability to work under time constraints and changing work volumes
• Willing work on flexible schedule and can render OT on the holiday.