Sr. Program Analyst

General Summary:

Assists with program development and implementation through managing processes, procedures, and tools that improve efficiencies. A Program Analyst coordinates across teams and monitors timelines, budgets, risks, and priorities to achieve program progress. Typically, a program needing a Program Analyst will be of significant size and will require expertise related to the development of project management mechanisms.

Minimum Qualifications:

• Associate's degree in Business Administration, Management, Computer Science, Engineering, Computer Science, or related field.

OR
High School Diploma or equivalent and 2+ years of relevant work experience.

Principal Duties and Responsibilities

• Regularly coordinates with third parties and/or internal customers for complex programs to identify and meet needs, track and communicate program status updates, and ensure compliance with processes and guidelines.
• Prepares and discusses agenda for meetings under guidance of the Program Manager and documents key discussion points, project plan changes, and stakeholder needs.
• Contributes to and updates project plans to support Program Managers or Leads that include priorities, timelines, critical tasks, stakeholder identification for each task, and forecasted resource allocation.
• Collects, compiles, monitors, and maintains budget data, identifies potential issues, and communicates to the Program Manager.
• Tracks the progress and execution of complex deliverables to ensure deadlines are met, and identifies and escalates issues that may impact deadlines.
• Coordinates schedules and task assignments for complex projects by following proper project management practices with some guidance from the Program Manager.
• Manages and communicates changes in program timelines, priorities, and deliverables to stakeholders.
• Gathers, analyzes, and interprets data and program metrics using advanced tools (e.g., macros, pivot tables, charts, graphs) and resolves inconsistencies.
• Synthesizes moderately complex data and metrics into a summary of key trends, risks, and changes, and presents results into a report that can be easily understood by key stakeholders.

Level of Responsibility

• Working under some supervision.

• Position will require periodic early morning and evening calls for collaboration with international teams

• Using verbal and written communication skills to convey information that may be somewhat complex to others who may have limited knowledge of the subject in question.

• May require basic negotiation and influence, cooperation, tact, and diplomacy.

• Ability to focus on details, multitasking, prioritization and perform activities in a timely manner and with quality output

• Ability to learn and adapt to existing and new systems

Minimum qualifications

• Written and spoken fluency in English and Spanish

• Associate's degree in Business Administration, Management, Computer Science, Engineering, Computer Science, or related field.

• Strong verbal and written communication skills; ability to clearly organize and articulate complex information to others

• Hands-on working knowledge of Microsoft Excel & Microsoft Power Point

• Working knowledge of Tableau/BI tools and willingness to expand to expert level

• Strong deductive problem solving skills and data analysis

Preferred Qualifications

• Bachelor's degree in Business Administration, Management, Engineering, Computer Science, or related field.

• 3+ years of experience creating, scheduling, and maintaining program plans or related experience.

• 2+ years of experience with program management tools.

• A strong interest in and/or knowledge of AI tools

• Knowledge of Confluence, Teams and Jira