Sr Program Manager

Job Summary

Innovaccer is seeking a Program Manager with deep experience in Revenue Cycle Management (RCM) and healthcare technology implementations, including large-scale systems such as EHRs. This role is critical to driving operational excellence and delivering complex, multi-million-dollar solutions to our enterprise healthcare clients. You will lead cross-functional teams, manage Agile delivery, and ensure successful outcomes aligned with client goals and Innovaccer's strategic vision.

Responsibilities

• Lead end-to-end project delivery across scope, planning, risk, issue, communication, and integration management.
• Manage Agile delivery frameworks and scale processes across teams and stakeholders.
• Own project execution against contract/service order, ensuring alignment with client expectations and business outcomes.
• Translate complex healthcare and RCM requirements into actionable plans and deliverables.
• Develop and maintain project artifacts: charters, Gantt charts, sprint plans, best practices, and lessons learned.
• Track and report progress using tools like Smartsheet, JIRA, Confluence, and others.
• Proactively manage risks and issues, driving resolution through stakeholder collaboration.
• Prepare and present governance reports, OKRs, KPIs, and executive dashboards.
• Coordinate across product, engineering, infrastructure, and client teams to ensure seamless delivery.
• Oversee transition to production support and manage post-go-live activities including ticket resolution.
• Facilitate Agile ceremonies: sprint planning, reviews, retrospectives, demos.
• Serve as a subject matter expert in project management and Agile delivery within the organization.

Requirements

• 10+ years of overall experience with 5+ years of core program management experience in healthcare technology and agile frameworks.
• Proven experience in RCM workflows, payer-provider integrations, and value-based care models.
• Hands-on experience with large system implementations, especially EHR platforms (Epic, Cerner, etc.).
• Very strong stakeholder management and customer-facing skills.
• Background in Computer Science, Engineering, or related technical discipline.
• Proficiency in project management and Agile tools: JIRA (Hands-on and must be able to write complex JQL s), Confluence, Smart sheet, Rally; AI Tools (Hands-on).
• Experience with AI/LLM tools (e.g., Claude, ChatGPT, Gemini) including prompt engineering and practical application to improve workflows, processes, or team efficiency.
• Experience with healthcare data formats: CCDA, HL7, FHIR.
• Familiarity with APIs, SQL, BI tools, and automation concepts.

Qualifications

• PMP or equivalent certification preferred; Experience with government healthcare programs is a plus.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.