Sr. Project Coordinator (US/EMEA)

Manila, Philippines

Full-time, Salaried position

I. POSITION SUMMARY:

The Sr. Project Coordinator role is an operations-focused position responsible for independently managing client projects, including basic to complex and non-standard project requirements. This role is typically assigned to new or high-touch clients, requiring a higher level of client servicing, problem-solving, and operational ownership.

Reporting to the Operations Team Lead, the Sr. Project Coordinator collaborates closely with Sales and internal teams to ensure successful project delivery, optimize pricing strategies, and maintain strong client satisfaction. Key responsibilities include, but are not limited to: 1) conducting comprehensive feasibility assessments; 2) independently managing end-to-end project execution; and 3) supporting team capability through coaching and knowledge sharing.

II. ESSENTIAL JOB FUNCTIONS:

Client Services & Operations Activities:

1. Independently handles both pre-project (bidding) and post-project (execution) activities with minimal supervision.
2. Able to evaluate client requirements and conduct comprehensive feasibility assessments, including for complex or irregular project types
   Able to develop customized and complex quotations and proposals, with strong understanding of pricing structures and market research methodologies.
3. Coordinates closely with Sales members to align on client needs, project strategy, and delivery approach.
4. Leads project management efforts by defining scope, setting timelines, and ensuring delivery within budget and quality expectations.
5. Proactively identifies risks, manages scope changes, and implements solutions throughout the project lifecycle.
6. Manages and sources third-party suppliers as needed to support project execution.
7. Directly engages with clients when required, particularly for project clarifications, issue resolution, and delivery alignment.
8. Tests surveys and troubleshoots basic to intermediate technical issues.
9. Serves as a training buddy and coach to Project Coordinators, supporting onboarding and capability development.
10. Promotes best practices and knowledge sharing within the team.

Common Activities:

1. Maintains the good public image of the Company.
2. Constantly identifies financial and other risks to the Company and reports these quickly and accurately to Operations Team Lead, US Client Services & Operations.
3. Functions as a cooperative and active member of team meetings.
4. Prudently manages resources within budgetary guidelines to ensure profit.
5. Completes other administrative work as required (e.g. suggest supplies and job tools needed for Sales - Operations) and acts as an active team player.
6. Contributes to entire dataSpring (and, or other local offices) as an active member, besides the Sales - Operations tasks assigned.

III. ESSENTIAL JOB REQUIREMENTS:

Physical Requirements & Working Environment:

• This is an office environment and typical physical demands apply.
• Must be open to working flexible hours  (based on Sales region assignment), in order to communicate efficiently with Global clients

Minimum Qualifications:

• Above average written and verbal communications skills in English are required in order to communicate effectively with co-workers, partners, clients and other parties.
• Highly analytical and with innovative mindset.
• Passion with technology and proficiency in  Microsoft Office (Word, Excel, Powerpoint) is a must.
• Ability to display empathy and ability to get along well with different personalities.
• Experience dealing with other cultures and diverse work environments is required.
• Must be a passionate, dynamic and sincere individual who thrives on being part of a growing Team.
• Must be amenable to work on various hours or shifts, as necessary.

Education/Experience:

• Bachelor's/College Degree is required
• At least 2 years of experience as Coordinator, or 2+ years of experience in online-based research company / operation is required

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