Sr Project Manager

Senior Project Manager

Bengaluru, India | Customer Experience

Job Summary

We are looking for a Senior Project Manager who is passionate about delivering software implementations and building excellent relationships with our customers. As an Implementation Project Manager you will own client engagements and be the internal advocate for your customers.

Your Mission

You will be responsible for key project factors like resources, scope, timeline, deliverables, budget, reporting, and customer satisfaction. You will collaborate across organizations including Implementation, Sales, Product Management, and Support throughout the project lifecycle.

Responsibilities

• Manage customer-facing professional service projects, responsible for tasks including requirements gathering, project planning, execution and status tracking, internal reporting and record keeping, customer reporting and stakeholder management
• Engage with new and existing enterprise customers in a project management capacity, working with other OneTrust Consultants to deliver the solution as scoped
• Build and manage customer-facing project plans and status reports. Manage project scope and customer expectations
• Work collaboratively with other departments, including implementation, sales, support, engineering, and product management teams to ensure successful completion of customer implementations
• Coordinate all aspects of a service offering for a client from inception to go-live
• Manage internal hand-off to support by coordinating completion of all customer-facing and internal solution deliverables
• Some travel required (15-20%)

You Are

You are a hard-working and determined individual used to working in a fast-paced and dynamic environment. You are an independent worker who is able to problem-solve and process information quickly. You are able to gather client requirements and find a system-based solution that will address them and communicate with stakeholders, translate complex technical concepts into easy-to-understand terms with consultative approach.

Your Experience Includes

• Bachelor's or Master's degree in computer science, engineering, business or other related field
• 5+ years experience working in a client/customer-facing Professional Services role and/or 2+ years experience performing in a Senior Project Manager role
• Previously experience working on implementing a SaaS solution
• Exceptional communication (verbal and written) and presentation skills with a passion for technology
• Strong leadership and project management skills

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.