Sr. Project Manager

ServiceFirst is a world-class call center and BPO with strategic locations around the globe providing an elevated Customer Experience to benefit our client’s businesses with exceptional customer engagement.

While our core business is to help our partners better serve their customers, ServiceFirst will also provide reduced labor and operational costs, a diversified footprint for business reliability, and an innovative entrepreneurial culture – all to attain corporate performance objectives as our partners trusted advisor and preferred business partner.

The Senior Project Manager is responsible for leading complex projects from inception to completion, managing resources and budgets, coordinating cross-functional teams, and ensuring projects meet organizational goals while acting as the central liaison for stakeholders.

What You Will Be Doing:

• Lead the planning, coordination, and execution of cross functional, growth/strategic, and process improvement focused projects.
• Provide leadership and project support within the different verticals and functions within the company.
• Translate corporate strategy into actionable project plans, detailing scope, resources, and milestones.
• Ensure quality and timeliness of deliverables/projects assigned
• Identify potential project risks and implement mitigation strategies.
• Mentor junior project managers and functional leads to develop leadership capability across the enterprise.
• Communicate project status, risks, and recommendations to C-level executives, clients, and vendors
• Drive continuous process improvement by identifying opportunities and driving the solution until completion.
• Establish project governance, issue/problem resolution, risk management frameworks within all the IT and Non-IT projects
• Provide project planning leadership, management reporting, and other business priorities as required.

Qualifications:

• At least 7-10 years of experience in Project Management, Operations, Solutions Design, Business Support, Client Services.
• Previous supervisory or leadership experience is required.
• Strong understanding of BPO operations is required
• Experience in transitions management, solutions design, project management is required.
• Strong organizational, analytical, problem-solving, and communication skills.
• Proficient in Microsoft Office applications, particularly Excel, PowerPoint, Outlook, and Teams.
• Project Management and/or Six Sigma certification is an advantage.
• Experience in Smartsheets, JIRA, MS Project, or any PM tool is an advantage