AU SMALL FINANCE BANK

<h2>Job highlights</h2>
<ul>
<li>Conduct customer reference checks with utmost sincerity and maturity - goodwill of the client should not be hampered - not disclose any financial or personal information of existing / new clients with any ( existing / prospective clients ) or any 3rd party . Work Environment Details . 90% - Field,10% - Office</li>
</ul>
 Job Summary 
Group Company: AU Small Finance Bank Limited
Designation: Senior Relationship Manager LAP
Position description: Generate fresh Business and service existing clients
 Responsibilities 
<ul>
<li>Achieve assigned targets for sales regular collection
</li>
<li>Conduct Marketing activities, leafleting , Canopy etc to identify new sources of business
</li>
<li>Handle customer queries, build up customer relationship and develop brand value in the market
</li>
<li>Attend customer queries and provide resolution
</li>
<li>Co-ordinate with Operations Collection department for customer onboarding and servicing
</li>
<li>Conduct physical verification of customer's residence, business and any other asset crucial from credit point of view and taking photographs.
</li>
<li>Follow instructions frm seniors, coordinate with internal teams for getting visit reports done.
</li>
<li>Visit customers for first FI and meeting, and also accompany seniors to customer's place for visit and verification.
</li>
<li>Conduct physical verification of credit related documents like ITR, Bank statement, receipts, ledger and property documents - doing OSV ( Original Seen and verified) of documents.
</li>
<li>Prepare basic CAM ( Credit Appraisal Memo)
</li>
<li>Take reference check of customers from local market and existing customers.
</li>
<li>Follow policies procedure as laid down by the bank.
</li>
<li>Portfolio Management - visit delinquent cases, collect EMIs of delinquent cases in collaboration with collections team.
</li>
<li>Maintain and stop early delinquency , Non-starter cases in portfolio, decide the treatment of such cases wisely.
</li>
<li>Maintain least OTC / PDD pendency and ensure timely clearance of the same.
</li>
<li>Maintain non-RPDC portfolio - ensure all cases of portfolio are ACH.
</li>
<li>Maintain and collect fresh bouncing cases EMI with charges as mentioned in policy,
</li>
<li>Correct the operational errors and get 100% cases repayment in Non-PDC mode.
</li>
<li>Collect fresh data from open marketing activities for tele calling and self sourcing.
</li>
<li>Follow leads so generated from data received from telemarketing team
</li>
<li>Complete documentation, file agreements, formats and other formalities for disbursement of cases
</li>
<li>Clear queries from credit, Ops, Legal, Valuation etc.
</li>
<li>Timely submit daily MIS and sourcing data to reporting authority
Additional Responsibilities 
</li>
<li>Provide true and fair opinion based on customer's interaction.
</li>
<li>Clear queries of customers - clarify final ROI, Fees, Charges, and all other terms of the case
</li>
<li>Do not get involved in any financial/non-financial transaction with the customer
</li>
<li>Maintain decency and good behaviour while dealing with the customer, visiting property, especially while taking photos of the house and surroundings with permission of the customer.
</li>
<li>Conduct customer reference checks with utmost sincerity and maturity - goodwill of the client should not be hampered - not disclose any financial or personal information of existing / new clients with any ( existing / prospective clients ) or any 3rd party
Work Environment Details
</li>
</ul>
90% - Field, 10% - Office
 Specific requirements 
<ul>
<li>Travel: High
</li>
<li>Vehicle: 2-wheeler
</li>
<li>Work Permit:
Other details 
</li>
<li>Contract Types: Permanent
</li>
<li>Time Constraints: Flexibile workhours as per business requirement
</li>
<li>Compliance Related: 1. Aherence to Code of Conduct policy of the bank 2. Non-disclosure of confidential information about bank, clients 3. Responsible handling of bank assets s.a. ID Card, SIM, Marketing material, digital devices, Receipt book etc.
</li>
<li>Union Affiliation:
</li>
</ul>
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

Sr Relationship Manager LAP

Sr Relationship Manager LAP

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