Concentrix Corporation
Sr. Representative, Real Time Management
2 months ago
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Important information
Location:
Alexandria, Alexandria Governorate, Egypt
Work mode:
Onsite
Published on:
26 August 2026
What they need
Essential Functions/Core Responsibilities Distributes offline activities on IEX. Inputs intraday corrections and exceptions into systems for agent time off and absences Monitors inbound volume for unusual activity to ensure staffing needs are met Recognize abnormal scheduling issues and escalate as necessary Initiates and coordinates trouble tickets and escalate issues as required Prepares standard and ad hoc reports for agent availability effectiveness
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