Sr SailPoint Support Engineer

Job Summary

At KeyData Cyber, we re shaping the future of identity security. Recognized by Gartner and KuppingerCole as a leading IAM professional services firm, we specialize exclusively in designing, deploying, and managing end-to-end Identity and Access Management programs for organizations across North America.

With 20 years of experience, 50M+ identities managed, and 1,000+ successful deployments, our team is our strongest asset and is built by design to help clients protect critical infrastructure, enable digital transformation, and ensure compliance with confidence.

We deliver comprehensive solutions across IAM domains, including:

• Workforce IAM (Access Management, Identity Governance and Administration, Privileged Access Management)
• Consumer IAM (Identity Verification, Authentication and Access, Threat Detection) in highly regulated industries.

If you re ready to grow your career alongside some of the industry s best, come join us - you re key to our success

Role Overview

We are currently looking to hire a Senior SailPoint IIQ Support Engineer to join KeyData Cybers Managed Services team who will step in and own our largest and most important customer issues in addition to providing level two support to our other support teams. In this role, you will be a part of a global team that provides 24x7 support to help customers with their IAM Program. When customers cannot resolve issues themselves, your job is to ensure that we have the necessary tools and processes to swiftly resolve the issue. Youll troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, coding/scripting. Our Managed Services teams are focused and dedicated to the customers, and you will help drive the success of the IAM program by understanding and advocating for our customers issues. This role requires you to work in a shift pattern or non-standard work hours as required depending on the projects needs. This may include weekend work.

Location

India

Employment Type

Full-Time, Onsite 5 days a week at our Domlur, Bangalore office.

Working hours

6:30pm IST to 2:30 am IST

Responsibilities

• Manage SailPoint Identity IQ Platform, including aggregation, provisioning, access request, role management, user lifecycle management, connectors, and plugins.
• Manage incidents & and problems related to SailPoint through effective diagnosis, resolution, or implementation of new enhancements to decrease the number of re-occurring issues.
• Collaborate with cross-functional teams; including connected applications and infrastructure teams to jointly troubleshoot the issues and resolve it in a timely manner.
• Proactively identify and resolve production issues related to SailPoint IIQ, ensuring minimal impact on business operations and conducting root cause analysis.
• Respond promptly to critical incidents and participate in on-call rotations as required.
• Manage escalations of technical issues from service managers and Tier I support, and partner with Architects and professional services team to resolve the issues and integration challenges.
• Design, develop, and implement custom plugins and connectors in SailPoint IIQ to onboard new applications.
• Enhance and customize existing connectors to optimize performance and functionality.

Minimum qualifications

• Bachelor s degree in computer science, Information Technology, or related field.
• 5+ years of proven experience as a level 2 or 3 SailPoint IIQ Admin
• Strong understanding of ITIL processes and their application in Identity and Access Management.
• Ability to troubleshoot and resolve complex production issues efficiently.
• Demonstrated experience in the development of plugins or connectors for SailPoint IIQ.
• Knowledge of Unix/Linux basic administration/commands, and Tomcat 9.0.
• Experience in ITIL Framework
• Excellent communication and collaboration skills.

Preferred qualifications

• Certified SailPoint Identity IQ Professional.
• Experience in managing the overall operations of SailPoint Identity IQ.
• Experience with scripting languages (e.g., Java, Bean Shell, PowerShell)
• #LI-AS1

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.