Sr. Sales Support Executive

The incumbent will provide proactive and comprehensive services to both Internal and External customers in all aspects of the Company's import and export freight forwarding services.

• Receive requests to execute shipments and follow up with local/overseas product teams to make bookings.
• To conduct follow-up on the shipment status to be able to update the clients accordingly.
• Obtain rates from Crane offices/vendors and prepare costing sheets and quotations.
• Provide support in managing and growing business with our House Accounts.
• Support Sales Team in providing rate/service requests and support them on shipment related matters.
• Provide freight solutions and propose to clients.
• Escalate shipment issues and assist with resolution.
• Deliver exceptional customer service by addressing client inquiries and concerns promptly.

Requirements

• Able to perform independently and connect well in a team player environment.
• Take on additional responsibilities if required, demonstrating flexibility and adaptability.
• Meticulous, organized, and willing to go the extra mile to deliver excellent service to the client.
• Possess experience in freight forwarding Sales support.