Sr. ServiceNow Developer

Our top client is hiring ServiceNow Development talent to support their DISA customers and the DoD. You will be joining a team that securely connects more than 3 million end users at over 3,000 DoD and Federal sites around the world. In this position, you will help lead ServiceNow platform development – focusing on delivering modern order and service management capabilities in support of mission-critical DoD network operations.

**ON-SITE POSITION AT SCOTT AIRFORCE BASE (IL), FT. MEADE (MD), OR HILL AIRFORCE BASE (UT) REQUIRED**

Requirements:

• 5+ years of hands-on ServiceNow application development experience at a Global scale

o Including experience in an Agile environment (sprint cycles, testing, & deployment activities)

• Experience building and deploying applications that meet DoD security standards and security implementation guidelines (i.e. STIGs)
• ServiceNow Certified Application Developer certification (CAD) or comparable ServiceNow Certification REQUIRED
• Active SECRET Clearance or higher REQUIRED
• CompTIA Security+ certification or equivalent IAT level II certification REQUIRED

Nice to have:

• Hands-on experience with the following Telecom modules: TSOM (Telecom Service Operations Management), TNI (Telecom Network Inventory), or OMT (Order Management for Telecommunications)

• Hands-on experience with ServiceNow UI Builder

• Experience in an AWS cloud environment

Responsibilities:

• Support the standup, configuration, and implementation of ServiceNow’s ITSM, OMT, TSM, TSOM, and Workforce Management Capability modules.
• Create and maintain Forms, Reports, Views, Workflows, Groups and Roles
• Create, maintain, and enhance Dashboards and reporting, including scheduled reports
• Create and configure tool integrations with ServiceNow (Elastic, Netcool, Kafka, etc)
• Coordinate and support application and platform upgrades
• Assist with design, creation and cataloging of business process flows
• Work with other members of the ServiceNow development team to propose solutions based on business needs and strategies
• Perform the necessary tasks to design and configure ServiceNow functions to meet operational needs
• Support business process re-engineering activities to move ticketing and order management capabilities into ServiceNow
• Identify trends and find patterns in unstructured and semi-structured customer data that can be used to create a more positive customer experience and increase overall network performance
• Interact with the customer to address Systems Engineering technical considerations and associated problems, issues, or conflicts
• Developing, configuring, and customizing the ServiceNow platform to fit business requirements.