Sr ServiceNow ITOM Developer

Job Summary

Develop and support ServiceNow ITOM solutions with a strong focus on integrations and troubleshooting.

We are looking for a technically strong ServiceNow ITOM Developer to lead integration efforts, support ITSM processes, and serve as a primary technical contact for clients.

Responsibilities

• Develop and configure ServiceNow ITOM modules with end-to-end integration support.

• Lead and troubleshoot REST message configurations.

• Design and configure Virtual Agent and Portal Widgets.

• Act as the first point of contact with clients to gather requirements and suggest solutions.

• Lead client calls and deliver best practice recommendations.

• Mentor junior developers and assist with technical and support queries.

• Ensure stability across CMDB, ITSM, and integration layers.

  Qualifications

• Total Experience: 8 to 10 yrs.

• Relevant Experience: 4 to 6 yrs in ServiceNow, 2+ yrs in ITOM module with integrations.

• Strong troubleshooting and debugging skills.

• Proficient in REST integrations and CMDB setup.

• Hands-on with Virtual Agent, Portal Widgets, and ServiceNow ITSM processes.

• Excellent communication and client interaction skills.

• Leadership ability to mentor junior developers and drive discussions.

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