Noblesoft Technologies

Position:
Sr. ServiceNow Technical Developer AI &amp; Automation
Location: Remote
Job Type:
12+ Months Contract
Job Description
Role Overview
<ul>
<li>Design, develop, configure, and enhance solutions on the ServiceNow platform across modules such as ITOM, HRSD, CSM, ITAM, and SAM.</li>
<li>Develop technical solutions using ServiceNow scripting, platform configuration, workflow automation, integrations, and AI-enabled capabilities.</li>
<li>Contribute to the development and enhancement of ServiceNow AI Agent products, including Technical Design Agents, Configuration Agents, and AI Testing and Quality Agents.</li>
<li>Support AI-enabled delivery, configuration, testing, and quality assurance in a collaborative, pilot-driven environment.</li>
</ul>
Key Responsibilities
<ul>
<li>Configure and customize the ServiceNow platform using JavaScript, GlideScript, Glide APIs, and platform development best practices.
</li>
<li>Establish and maintain CMDB foundations, including data population, data modeling, and configuration management.
</li>
<li>Design, develop, and maintain business rules, custom workflows, Flow Designer solutions, and process automation.
</li>
<li>Develop and enhance Now Assist capabilities, generative AI solutions, and agentic AI workflows.
</li>
<li>Contribute to the design, configuration, and development of ServiceNow AI Agents, including:
</li>
<li>Technical Design Agents
</li>
<li>Configuration (Config) Agents
</li>
<li>AI Testing and Quality-focused Agents
</li>
<li>Refine AI agent logic, prompts, and behaviors to improve accuracy, reliability, and usability.
</li>
<li>Build and maintain integrations using REST/SOAP APIs, MID Server, Integration Hub, and Orchestration.
</li>
<li>Develop secure and scalable integrations with external enterprise systems, including CRM and ERP platforms.
</li>
<li>Perform technical design reviews, peer reviews, smoke testing, troubleshooting, and defect resolution.
</li>
<li>Execute test cases, support defect triage, and ensure the quality and stability of developed solutions.
</li>
<li>Analyze business processes and translate requirements into technical designs and platform configurations.
</li>
<li>Follow established PACE playbooks and delivery practices independently.
</li>
<li>Maintain clear technical documentation, written updates, and project status reports.
</li>
<li>Proactively identify and communicate risks, issues, and dependencies to the Project Manager.
</li>
<li>Collaborate with cross-functional teams across EMEA, APAC, and AMS regions.
</li>
<li>Adhere to ServiceNow coding standards, platform best practices, ITIL processes, and security guidelines.
</li>
<li>Work effectively in Agile/Scrum environments and support continuous improvement initiatives.
</li>
</ul>
Required Technical Skills
<ul>
<li>Hands-on ServiceNow development, configuration, customization, and implementation experience.</li>
<li>Experience with one or more ServiceNow modules, with implementation exposure to ITOM, HRSD, CSM, ITAM, and SAM.</li>
<li>Strong proficiency in JavaScript, GlideScript, Glide APIs, and ServiceNow scripting.</li>
<li>Knowledge of HTML, CSS, Jelly, and AngularJS.</li>
<li>Experience with Flow Designer, Integration Hub, and Orchestration.</li>
<li>Understanding of CMDB architecture, data modeling, and configuration management.</li>
<li>Experience developing REST/SOAP integrations, working with MID Server, and connecting external systems.</li>
<li>Exposure to Now Assist, Generative AI, AI Agent development, or agentic AI workflow design.</li>
<li>Familiarity with AI-enabled testing, quality assurance, peer reviews, smoke testing, and defect management.</li>
<li>Knowledge of ITIL processes, ServiceNow security guidelines, and development best practices.</li>
</ul>
Required Qualifications
<ul>
<li>3 6 years of hands-on ServiceNow development experience.</li>
<li>Practical implementation experience across relevant ServiceNow modules, including ITOM, HRSD, CSM, ITAM, and SAM.</li>
<li>Mandatory: ServiceNow Certified System Administrator (CSA).</li>
<li>Preferred: Certified Implementation Specialist IT Asset Management (CIS-ITAM).</li>
<li>Good to have: ServiceNow Certified Application Developer (CAD).</li>
<li>Excellent communication, analytical, documentation, and problem-solving skills.</li>
<li>Strong stakeholder management and cross-functional collaboration abilities.</li>
<li>Ability to work independently, manage priorities, and deliver in a fast-paced Agile environment.</li>
</ul>

Sr. ServiceNow Technical Developer – AI & Automation

Sr. ServiceNow Technical Developer – AI & Automation

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