Sr SF Agentforce Engineer (Sales, Service, and Experience Cloud)

Senior Salesforce Agentforce Engineer (Sales, Service, and Experience Cloud)

Overview

• 5-8 years of Salesforce experience, including Sales Cloud and Service Cloud.
• Experienced Salesforce Engineer focused on designing and implementing AI-driven automation use cases using Salesforce Agentforce across:
  • Lead Nurture
  • Application Initiation
  • Document Upload Verification
  • Underwriting
  • Pricing Negotiations
  • Cross-Sell / Resell
  • Customer Application workflows
• This role will drive discussions, governance, and scalable implementations across Sales Cloud, Service Cloud, and Experience Cloud.
• Strong understanding of Agentforce components, including Topics, Actions, Prompt Templates, Grounding Techniques, and Data Cloud Retrievers.
• Hands-on experience with Salesforce configuration, Flow automation, and platform customization.
• Experience with Data Cloud, knowledge base structuring, and AI grounding concepts.
• Experience building custom actions using Apex or Flows.
• Knowledge of integrations and Salesforce platform architecture.
• Experience in the Financial Services / Lending domain preferred.
• Ability to design secure document storage and integration patterns.

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