Sr. Software Engineer

Job highlights

• . Must be able to provide product trainings and resolve bugs issues on Freshdesk ticketing and JIRA platform

• Essential Requirements

• . Must be technically strong with good analytical skills

• Collaborate with global customers and take responsibility to ensure on-time delivery. This broadly covers various aspects in the cycle including installation, trainings, and client support.

• Must be able to provide product trainings and resolve bugs issues on Freshdesk ticketing and JIRA platform.

• Design the BI report template using BIRT eclipse, and tableau dashboard.

• Connect with cross functional teams internally to drive effective customer engagements and support resolutions.

Technical skills and competencies

• Hands-on experience in Tableau Desktop and Tableau Server. ( great advantage )
• Good understanding of Windows and Linux environment with basic commands knowledge.
• Comfortable with eclipse BIRT report designing tool.
• Ability to understand BI data analytics reporting and trends.
• Basic Knowledge of Javascript.
• Knowledge in writing SQL queries is a plus.

Essential Requirements

• Around 5 years of collaboration and experience required in a client facing technical environment.
• Must be technically strong with good analytical skills.
• Must be flexible working in global time zones on a need basis.
• Strong written and verbal communication / interpersonal skills.