Sr. Software Engineer - Service Now ITSM

We are looking forward to hire Service Now ITSM Professionals in the following areas :

Role Summary

We are seeking a hands-on ServiceNow ITSM Developer with 4+ years of experience in Service Catalog, Flow Designer, integrations, and orchestration. The role focuses on scalable automation and platform enhancements.

Key Responsibilities

1. Service Catalog Portal

• Develop and maintain catalog items, record producers, and order guides
• Build Flow Designer-based catalog workflows
• Support ITSM processes (Incident, Request, Change, Problem)
• Design, develop and Improve ITSM solution that enhance operational efficiency and drive self-service adoption

2. Flow Designer Automation

• Develop Flows, Subflows, and reusable Actions
• Migrate legacy workflows to Flow Designer
• Automate cross-system processes

3. Integrations Orchestration (Core Focus)

• Build and support REST/SOAP integrations
• Use Integration Hub and custom spokes/actions
• Implement end-to-end orchestration (provisioning, access, infra ops)
• Configure and troubleshoot MID Servers
• Ensure secure, reliable system communication
• Basic-to-intermediate PowerShell knowledge

4. Knowledge Management

• Manage knowledge bases and articles
• Configure approval and publishing workflows

5. Platform Development Support

• Develop using Business Rules, Script Includes, and Client Scripts
• Resolve issues across catalog, flows, and integrations
• Support upgrades and platform enhancements

Must-Have Skills

• Hands-on experience in:

• Service Catalog development

• Flow Designer (Flows, Subflows, Actions)

• REST/SOAP integrations

• Practical Exposure to:

• MID Server setup and troubleshooting

• Orchestration use cases

• Working knowledge of:

• JavaScript and Glide APIs

• ServiceNow scripting framework

• PowerShell

• Experience with Service Portal customization

Good to Have

• Experience with Integration Hub, CMDB / Discovery, Knowledge Management
• Certifications: CSA (preferred), CAD (optional)

Years of exp. - 4 to 6 years

Our Hyperlearning workplace is grounded upon four principles

• Flexible work arrangements, Free spirit, and emotional positivity
• Agile self-determination, trust, transparency, and open collaboration
• All Support needed for the realization of business goals,
• Stable employment with a great atmosphere and ethical corporate culture

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.