Sr Software Manager-Salesforce

The Software Development Manager for Salesforce oversees and drives the success of LT’s software development teams. This role is responsible for leading teams in designing, developing, and delivering high-quality Salesforce-based solutions in alignment with company objectives. The Salesforce Manager will foster a collaborative environment that encourages innovation, accountability, and agile best practices. This role requires a strategic and hands-on leader who can coach and guide development teams, promote best practices in Salesforce configuration, platform administration, and testing, and drive continuous improvement in software quality and delivery speed. By maintaining close alignment with stakeholders and product management, the Salesforce Manager ensures that development priorities align with business goals and customer needs. The SFM is responsible for ensuring that all sprint goals, PI goals, and annual goal are consistently met on-time and on-budget and is responsible for reporting their team performance metrics to the Director, Sr. Director, and/or VP of Technology on a regular cadence.

ESSENTIAL FUNCTIONS AND BASIC DUTIES:

Development Manager – 60%

• Lead, mentor, and manage one or more Agile-based Salesforce development teams, focusing on team performance, technical excellence, and continuous improvement.
• Oversee the full software development lifecycle, ensuring high-quality deliverables, from planning and requirements gathering through deployment and support.
• Collaborate closely with Product Managers and stakeholders to define priorities, set clear goals, and manage sprint planning and backlog along with their team leads.
• Ensure adherence to Agile principles and processes, including daily stand-ups, sprint reviews, retrospectives, and iterative improvements.
• Drive the adoption of best practices in code quality, testing, and DevOps to improve productivity, maintainability, and reliability of applications with coordination & collaboration with the DevOps team(s).
• Identify usage of “Out of the Box Salesforce” functionality vs custom
• Evangelize usage of Salesforce native features and products
• Lead development across Sales Cloud, Service Cloud, Data 360, and Marketing Cloud
• Set clear expectations for team members and conduct regular performance reviews, supporting career development and growth.
• Identify potential project risks and proactively address any impediments or blockers impacting the development teams.

Project Management – 40%

• Oversee the software development process from start to finish, including defining project scope and objectives, and communicating status to upper management on a regular cadence with sprint reports and PI reports.
• Ensure proper development alignment with DevOps, QA, and Architects.
• Provide detailed reporting, metrics, and key performance indicators (KPIs) on team performance for sprints and PIs while regularly monitoring past performance to identify areas for improvement.
• Provide technology team performance reviews for business stakeholders on a quarterly basis.
• Hold team(s) accountable for accurate work estimation as well as setting and meeting release & delivery deadlines
• Track development team operating & capital budgets and report monthly to VP of Technology, SVP of Information Service, and AVP or Product Management as well as to Accounting on capitalizable labor.