Sr. Solutions Engineering Manager (Boston)

The Senior Manager – Solutions Engineering is responsible for leading the strategy, development, and execution of the Solutions Engineering function, including team leadership, process development, and cross-functional alignment.

This role ensures the team effectively supports customer-facing solution development—from early engagement and requirements definition through solution design, documentation, deployment, and post-sales support.

Responsibilities

Product Management & Engineering Collaboration

• Establish structured feedback loops to Product Management on market needs, product gaps, and emerging applications
• Collaborate with Engineering to validate solution feasibility and guide minor product adaptations where needed
• Influence product roadmap based on application insights and customer demand

Deployment & Post-Sales Support Oversight

• Ensure effective support for system integration, commissioning, and troubleshooting
• Drive continuous improvement in deployment success, reliability, and customer satisfaction
• Monitor field performance and identify opportunities for solution optimization

Training & Commercial Enablement

• Oversee development and delivery of technical training for Sales and commercial teams
• Ensure consistent messaging around product capabilities and solution approaches
• Build technical competency across the organization to support scalable growth

Operational Excellence & Performance Management

• Define and track key performance indicators (KPIs) for the Solutions Engineering function (e.g., win rates, time-to-solution, customer satisfaction)
• Drive continuous improvement initiatives to enhance efficiency, quality, and scalability
• Manage resource allocation and prioritize activities based on business impact

Knowledge, Skills & Abilities

• Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Mechatronics, or related field required
• 8–12+ years of experience in application engineering, design engineering, systems engineering, or related roles in automation or motion control
• Prior experience leading or managing engineering teams preferred
• Strong expertise in motion control systems, electric motors, drives, and gearing technologies
• Proven ability to lead system-level solution development and integration in industrial or automation environments
• Demonstrated ability to work cross-functionally with Sales, Product Management, and Engineering
• Strong leadership, coaching, and team development skills
• Excellent communication and customer-facing skills
• Strong analytical, strategic thinking, and problem-solving capabilities
• Customer-focused mindset with the ability to balance technical and commercial considerations
• Experience supporting New Business Development (NBD) and strategic customer engagements

TRAVEL REQUIREMENTS

• Both Domestic and International Travel up to 20%