Sr. SRE Engineer

At Verint, we believe customer engagement is the core of every global brand. Our mission is thelp organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with passion, creativity, and drive tanswer constantly shifting market challenges and deliver impactful results for our customers. Our commitment tattracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities.

Job Summary

This Individual will provide strategic tech guidance tthe SRE and operations teams based in India. This senior engineer will provide subject matter expertise, advice, execute critical tasks and consult around SRE, DevOps, PlatformOps, Containarization and FinOps best practices. This role coordinates works with leads in other teams in and outside of CloudOps, managers, tech leads and all engineering stakeholders. This senior engineer will be responsible texceed expectations around SLA sSLIsSLOs, Lead time, Deployment Frequency, Change failure rate, , MTTR, tech stack guidance and strategy implementations in a fast-paced Public Cloud environment.

Requirements

• BS degree in Computer Science or related technical degree, or equivalent industry experience required.

• 6+ years implementing and maintaining Automation Infrastructure

• 5 + Years CI/CD, DevOps, SRE, Platform Engineering experience

• 3+ years in servicing customers in fast paced agile environments

• 5+ years in AWS/GCP, Terraform, Datadog and Public/Private cloud implementations

• Excellent communication skills

• Skilled at requirements gathering and prioritization

• Successfully interacted and coordinated with remote teams

  Additional Requirements

• Strong oral and written communication skills

• Ability ttransform technical knowledge intbusiness language (e.g. reports, presentations, etc.).

• Ability tcommunicate technical topics tJunior engineers and personnel

• Strong analytical and problem-solving skills

• Strong tech coaching and mentoring skills with the ability tperform complex scheduling, control and tech lead decision functions.

• Demonstrated ability tinfluence individuals, technically lead teams and work effectively with CloudOps leadership.

  Principal Duties and Essential Responsibilities

As a Senior Engineer, SRE, you will act as a guide tSite Reliability, Automation, Infrastructure and Software Engineers based in Bengaluru, working closely with their counterparts in US tdrive the adoption, operations, orchestration, securing, monitoring and optimization of Verint s Cloud platforms. You will contribute tand communicate our vision and mission in close collaboration with your Engineering stakeholders, colleagues in Verint Cloud. Additionally, you will play a key role in planning and delivery of capabilities that contribute tobjectives and initiatives at the department level.

You will be responsible for guiding and coaching engineers, unlocking creativity, and inspiring them tbuild the best solutions for users, and internal clients. You are comfortable with ambiguity, yet you excel at learning and driving in clarity. You take end-to-end ownership of your area and embrace iteration, believing that Shift Left and failure-and failing fast-is a key part of building great travel tech.

You will work tbreak down silos, collaborating closely with product leaders and engineering leaders across Verint tensure alignment with our vision.

Technical Strategy and Implementation

• Inspire with tech guidance and empower multiple multi-functional product teams

• Nurture, guide and develop junior engineering talent in the team, technically

• Tech decision making and guidance

• Building software applications and microservices

• Automation and toil reduction

• Monitoring and Alerting improvements

• Continuous Quality and Process Improvement

  Architecture and Product Strategy

• Thought partner for Product tdefine, shape and deliver the roadmap

• Stakeholder engagement and management

• Architectural Guidance

• Drive innovation in the own team and CloudOps

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject tchange. Applicants are advised tconfirm the latest information directly on the company website before applying.