Sr. Supervisor-Customer Service

Lead the team that keeps patient billing accurate, timely, and moving forward.

What We’re Looking For:

• A collaborative, proactive leader who communicates clearly, supports staff, and improves daily work processes.
• Three to five years of experience across all phases of billing, plus four years of experience in a Business Office environment.
• Working knowledge of hospital policies and procedures.
• Ability to maintain applicable HIPAA requirements and safety practices, including protection of patient, medical record, demographic, financial, billing, complaint, and location information.

Why You'll Love Working With Us:

At Baton Rouge General our patients aren't the only people we take care of; we take care of our team too. We are proud to offer our employees the benefits and resources they need to be their best selves at work and at home.

• A comprehensive benefits program for you and your family.
• Professional development and support.
• Various employee perks include generous paid time off, flexible positions, and our Baton Rouge General Fit! program.
• We are a nationally and locally recognized leader in quality and ranked one of the best healthcare employers in the state.
• Check out our employee perks: https://www.brgeneral.org/about/careers/perks

What You Will Do:

• Supervise the day-to-day operations of an assigned Business Office area, lead staff performance, and support financial, operational, and strategic objectives. This role may contribute to area budget development and is responsible for employee performance reviews, hiring, disciplinary actions, and terminations. Duties are performed for the age population served, as defined in the department’s scope of service.
• Participate in the development of departmental goals and objectives, ensuring daily priorities, measures, and service expectations align with management direction.
• Supervise assigned staff and departmental processes, provide daily operational leadership, respond to workload fluctuations, and recommend changes as needed.
• Coordinate daily work-area activities, productivity, policy and procedure compliance, departmental communication, and working relationships with administration and other departments.
• Monitor daily departmental performance, communicate policy interpretations, maintain required records and reports, and analyze operational data to support adequate and economical service.
• Monitor accounts pending billing, including claims pending more than 10 days, outstanding departmental requests, pre-bill reports, and bill-hold reports, to support billing within defined timelines.
• Provide accurate statistical information to departmental management as requested and perform other duties as assigned.

What Sets BRG Apart:

At Baton Rouge General, we are a community of compassionate, caring individuals who set the bar when it comes to healthcare excellence. Our mission is to preserve and restore health, one person at a time. From clinical to non-clinical – what you do here matters.

With over 600 licensed beds between three campuses, Baton Rouge General offers the full spectrum of care from delivering newborns to providing end of life support through hospice. With clinics located throughout Baton Rouge and the surrounding areas, our physician group provides patients with comprehensive care and a full suite of specialties, including internal and family medicine and specialty care.

Ready to be part of a team that values your skills and dedication? Apply now and take the next step in your career with us.