Sr. Support Analyst / Lead L4 Professional

Position Description:

Responsibilities
Direct Responsibilities

. Focus on platform stability for Rates, Credit & FX IT systems
. Closely work with Traders, Sales and Client teams to ensure technical support
. Manage incidents, communicate with stakeholders
. Change and incident management via SerivceNow
. Work closely with Development teams to fix recurrent issues and enhancements

Contributing Responsibilities

. Contribute to AI transformation by raising initiatives, creating practical use cases, contributing to governance, and leveraging AI to boost efficiency and achieve cost savings. Minimize manual tasks, automate processes wherever possible, and secure critical team operations to reduce human error triggers and impacts
. Drive Production Excellence by enforcing stability, proactive monitoring, meeting incident volume and targets resolution time, and fostering a problem solving mindset to prevent recurrence. External Clients impacts must be systematically considered when addressing Production issues or performing Changes
. Strengthen the control framework, remediate vulnerabilities, control access rights, and contribute to resiliency programs
. Ensure data reliability across all referential and compliance with asset management frameworks (e.g., ServiceNow tickets, ITAM recertification)
. Enhance efficient communication and collaboration within Production and with both ITO stakeholders and IT Group, while actively engaged in a global management of our activities and teams.
. Maintain high quality BAU and impactful deliverables. Communicate with issues and risks promptly. Maintain vigilance and alertness for all Prod activities. Focus on User access management, Trade limits management and business critical activities.
. Enhance efficient communication and collaboration within Production and with both ITO stakeholders and IT Group, while actively engaged in a global management of our activities and teams.

Specific Qualifications:

. 7 8 years of experience in the banking, financial, or capital markets domain
. Analyst, Data Engineering or Support background
. Functional Knowledge on Settlements Securities.
. sssCalypso Tool Knowledge

Skills Referential (Required knowledge, skills and abilities)
Technical Skills:

. BAU Monitoring Splunk, Geneos, logs
. Scripting Python, shell scripting, autosys
. ITIL ServiceNow, Jira, excel, LLM

Functional Skills:
Functional Knowledge on Settlements SecuritiesCalypso Tool Knowledge

Behavioral Skills:

. Ability to work with Global team across regions, work in a diverse environment
. soft skills excellent written & verbal communication, direct interaction with traders

Education Level: Bachelor's degree in engineering (B.E.) EXTC, IT or Computer Science from a reputed university. First Class or Distinction grade necessary. Consistent and good academic track record

Location: Bangalore

Life at CGI:
It is rooted in ownership, teamwork, respect and belonging. Here, youll reach your full potential because
You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction
Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise
Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons
Come join our team, one of the largest IT and business consulting services firms in the world.

Skills:

• Monitoring
• Python
• ServiceNow
• Shell Script
• Splunk

What you can expect from us:

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.