Sr. Support Analyst / Lead - Sr. Support Analyst / Lead L3

Job highlights

• Hands on Scripting knowledge experience on any language Shell scripting/ Python . Generic knowledge on application firewalls,load balancers,networking principles,DMZ,network security . Good knowledge on ITSM and Application production support tools protocols .

• . Good to have Skills: - .

• Experience with IIS Administration / Weblogic /Webshpere administration

• Good working knowledge in Linux Windows environment with troubleshooting administration experience

• Good Working knowledge on database such as Oracle DB / Microsoft SQL Server

• Hands on Scripting knowledge experience on any language Shell scripting/ Python

• Generic knowledge on application firewalls, load balancers, networking principles, DMZ, network security

• Good knowledge on ITSM and Application production support tools protocols

• Hands on knowledge on Monitoring Tools like Dynatrace/Geneos or others

• Hands on knowledge on Scheduling Tools like Autosys/Cron

• Work experience in the Banking, Financial Services and Insurance (BFSI)

Good to have Skills: -

Exposure to Devops platform (Jenkins/Ansible tower)
Exposure to application metrics and reporting tools like Kibana
Understanding of dependency management (Gradle/Maven), Event based frameworks (Kafka/IBM MQ)
Experience with IIS Administration / Weblogic /Webshpere administration
Experience with Java application servers like IBM WebSphere or Apache Tomcat.
Ability to configure a Java Application Server, notably:JVM settings,HTTP Connector configuration,Database Connection Pool,MQ Connection Pool
Experience with ELK stack, Elastic search

Skills Referential
Behavioural Skills: (Please select up to 4 skills)
Ability to collaborate / Teamwork Adaptability Communication skills - oral writtenAbility to deliver / Results drivenTransversal Skills: (Please select up to 5 skills)
Ability to understand, explain and support changeAnalytical AbilityAbility to develop and adapt a process Ability to develop and leverage networksAbility to anticipate business / strategic evolution

Education Level: Bachelor Degree or equivalentExperience Level At least 5 yearsOther/Specific Qualifications (if required)