Sr. Support Engineer (L2)

Job Summary

We are currently seeking a Senior Support Engineer (L2) to join our team in Bangalore, Karnataka (IN-KA), India (IN).

Responsibilities

• Demonstrated ability to support ADF, Azure SQL, Databricks, Snowflake, and PBI in production environments
• Effective operation in a 24x7 support model with rotating shifts
• Perform advanced troubleshooting across supported data platforms
• Execute reruns, restarts, backfills, and rollbacks to restore service
• Conduct data validation and reconciliation to confirm recovery
• Apply temporary mitigations to stabilize production workloads
• Restore service quickly and safely. Escalate to L3 only when an engineering change is required.
• Provide complete diagnostic information, impact assessment, and attempted remediation details during escalation

Skills

• ADF
• Azure SQL
• Databricks
• Snowflake
• PBI