Sr. System Analyst

• Resolve operational problems within the defined schedules and service level agreements
• Analyse root causes of operational malfunctions and provide resolutions
• Handle escalated issues and follow-up on outstanding issues promptly
• Develop preventive measures and document issue resolution procedures
• Manage job calendars and flows to ensure timely completion
• Recommend process improvements to improve operational efficiency and cost-effectiveness
• Monitor system operations and troubleshoot problems
• Manage application tool and monitor repair activities
• Maintain daily logs of operational issues and maintenance activities
• Contribute to business meetings and report on issue status
• Develop support plan to prioritize and resolve multiple issues
• Address customer issues promptly and accurately
• Quality control on created and loaded IOTs
• Creation of IOT load files for the validation of
• Standard IOT
• Discount IOT
• EU regulated IOTs
• Implementation of IOT
• Monitoring of end dates on Discounted IOTs
• Mediation rejections handling for TAPOUT creation Customers
• TAP halted files. (including Inspection Mode)
• TAPOUT Rerating
• Dataclearing support (All DCH level 1 issues)
• UAT Testing
• System Monitoring
• RAPIN Handling
• RAP CDR correction/Recycling
• AA14/OpData Handling
• Ensure DCH configurations are up to date:
• Industry Configuration
• Local/TAP currency set up
• MCCMNC
• IAC and CC/NDC
• Tax configuration
• BID Management including emergency BID announcement as per TD38
• CDR handling to modify or filter as per requirement
• Agreement setup as per CLL (Voice/SMS, data, CAMEL)
• OIR handling and loading into the DCH on migration date
• Agreement management for NRTRDE partners of our customers
• Halted NRT files
• New Customer implementation
• NRTRDE Monitoring
• NRTRDE ACR check
• Wholesale rerating set up
• New account creation/access rights/password reset
• MVNO configuration
• User application access review
• Process documentation

Requirements

• Good verbal and written communication skills in English
• 5+ years of experience with Engineering/telecommunication/IT profile
• Having understanding of UNIX,FTP/SFTP
• Demonstrate problem-solving ability
• Ability to handle multiple tasks simultaneously
• General understanding of Telecommunications and wireless industries and technologies
• Ability to make sound decisions
• Strong written communication skills
• Excellent follow up skills
• Ability to formulate and clearly communicate ideas
• Active, self-motivated and well-organized personality
• Capability to understand technical standards (TD.57) and IT related procedures, tariff plans and the RAP process
• Ability to work with a trouble ticketing system
• Duties are performed under minimal supervision