Sr System Operation Associate

Job Summary

As an Associate of System Operations deployed to Zeta Production Engineering team, the Resource will provide Services with predefined Operational metrics. The Resource will be required to monitor, detect dispatch any anomaly noticed in the Zeta Product suite to the second level.

Responsibilities

• Issue acknowledgments on time and own the full responsibility to drive the key metrics MTTA (Mean Time to Acknowledge) MTTE (Mean time to Engage).
• Correlate alerts and create a meaningful picture to determine impact.
• Understand and correlate logs to problems.
• Escalate to relevant On Call teams to engage the final resolver for the incident in the shortest possible time.
• Log all incident/service request details and allocate categorization and prioritization codes.
• Record and classify received incidents and undertake immediate efforts to restore a failed service as quickly as possible.
• Keep users informed about incident status at agreed intervals.
• Provide first-line investigation and diagnosis of all incidents.
• Verify resolution with users and resolve incidents in the ITSM tool.
• Escalate major incidents to the Incident Commander or others as per escalation matrix.
• Escalate incidents at risk of breaching the service level agreement to the Incident Coordinator or others as required.

Qualifications / Requirements

• Qualification: B.Sc., B.Tech (other Graduation also works provided they have relevant experience) and 1-3 years of experience in monitoring distributed systems.
• Knowledge of Nmon, Nagios, Grafana, Solarwinds Orion, Centreon OR any such monitoring tool is mandatory.
• Knowledge of basic ITIL concepts of Alerting and Incident Management.
• Exposure to working in a 24/7 production operations support environment and Incident Management.
• Need to work in rotational shifts.
• Work location: Hyderabad (No Work From Home).

Disclaimer: This job posting and location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.