Sr. Systems Engineer | Clark Site

We are seeking an experienced Sr. Systems Engineer - IT Service Management professional to join our team in Clark, Pampanga. In this role, you will serve as a key point of contact for IT Services Support and Operations teams, provide first-level incident and service request resolution, and help maintain the availability, continuity, and reliability of IT services. You will also support network architecture, system upgrades, backup activities, and service improvement initiatives.

What you'll be doing:

• Serve as the first point of contact for IT Services Support and Operations teams

• Provide first-level incident and service request resolution, and monitor the availability and continuity of IT services

• Coordinate with IT Asset Management and Audit teams to implement actions aimed at improving customer satisfaction

• Implement technology migration and system upgrade plans for service-specific needs

• Perform routine backup activities and ensure the redundancy of power, systems, and networks

• Ensure adherence to IT service continuity processes and assist with troubleshooting escalated issues

• Maintain and enhance system availability through proactive monitoring and adjustments

• Assist in the development of network diagrams and support network architecture as necessary

What we're looking for:

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field

• Minimum of 3 to 5 years of experience in IT, including at least 3 years of networking experience

• Preferably with extensive experience in computer network systems, database administration, and system management

• Solid understanding and hands-on experience with switches, routers, and Cisco devices

• Proficient in reading and creating network diagrams

• Experience in Incident Management is an advantage

• Cisco Certified Network Associate (CCNA) certification is required

• Candidates with an expired CCNA must have relevant Cisco training and work experience

• Must be amenable to working on shifting schedules

• Must be able to work onsite in Clark, Pampanga on US shifts

• Immediate availability is preferred

What we offer:

At INFOSYS BPM LIMITED Philippine Branch, we are committed to providing our employees with a supportive and rewarding work environment. This includes competitive salary and benefits, opportunities for professional development, and a range of wellness initiatives to support your overall well-being. We encourage a healthy work-life balance and offer flexible working arrangements to help you thrive in your career.

About us:

INFOSYS BPM LIMITED Philippine Branch is a leading global provider of business process management services. As a subsidiary of Infosys, one of the world's largest consulting and technology companies, we leverage our deep industry expertise and innovative solutions to help our clients achieve their business objectives. With a strong presence in the Philippines, we are dedicated to driving sustainable growth and creating value for our stakeholders.

If you are excited about this opportunity and believe you have the skills and experience to succeed, we encourage you to apply now.

“We value Diversity, Equity, and Belongingness. Infosys values diversity and belongingness and is committed to the principles of being an equal employment employer. Therefore, Infosys complies with all applicable laws prohibiting discrimination or harassment against any applicant or employee. This prohibition includes without limitation discrimination or harassment based on race, color, gender, national origin, religion, creed, disability, covered veteran status, genetic information, sexual orientation, gender identity, pregnancy, childbirth or related medical conditions, marital status, citizenship status, ancestry, and any other personal characteristic protected by applicable law. This also applies to all personnel actions, including but not limited to recruitment, hiring, placement, promotion, transfer, separation, compensation, benefits, training, and education. #Infosys #InfosysBPM #KaInfoscion #GreatPlaceToWork #INFYBPMPhilippines #JoinINFYBPMPhilippines #LifeAtINFYBPMPhilippines”