Sr Tech Supp Professional

Senior Technical Support Professional KL, Malaysia About Honeywell Aerospace Join a company that's reintroducing itself to the aviation community we've helped advance for more than a century. At Honeywell Aerospace (NASDAQ: HONA), we're launching as an independent, publicly traded aerospace and defense company built on a legacy of operational excellence and mission-focused execution.

Our new brand identity pairs that heritage with real momentum, as we build technology that helps pilots navigate with confidence, aircraft operate more efficiently, and operators stay ahead of change. With our systems on board 90% of the world's aircraft, your work here has reach that's rare to find anywhere else.

Focusing on our customers, investing in innovation, and building a culture of accountability and performance is how we're shaping what comes next.

Every horizon. Every mission. Every day.

Honeywell Aerospace Products And Services Are Found On Aircraft Across Commercial Aviation, Defense And Space. We Operate Through Three Business Areas

• Electronic Solutions develops the avionics, navigation systems, sensors and electromagnetic defense technology on board 90% of the world's aircraft
• Engines & Power Systems provides the propulsion, auxiliary power and electrical systems that keep those aircraft flying
• Control Systems supplies the thermal and motion control systems that support takeoff, landing and the safety of everyone on board

With approximately 58,000 employees worldwide and net sales of $17.4B in 2025, we are also advancing systems for autonomous and supersonic platforms — bringing the same focus on safety and efficiency to the next era of flight. Explore our businesses: https://www.honeywellaerospace.com

Responsibilities Key Responsibilities:

• Respond to phone calls and emails requiring Honeywell Aerospace Avionics technical support.
• Resolve complex technical issues concerning installation, maintenance, troubleshooting, repair, overhaul, operation, modification, and certification of Honeywell Aerospace Avionic systems.
• Capture and reuse technical knowledge gained during the technical issue resolution process – knowledge management.
• Using Lean Six Sigma tools, participate in or lead projects that will drive improved customer experience and improved business processes.
• Document of customer issues in Salesforce.com customer relationship management system
• Build relationships with customers and internal support teams.

Key Experience & Capabilities

• Knowledge of aircraft maintenance and flight operations – 10 years industry experience
• Bachelor’s or master’s degree (preferred but not essential)
• Aerospace business acumen
• Honeywell product knowledge preferred
• Strong analytical and problem-solving skills.
• Proven track record in meeting customer commitments and resolving customer concerns in a timely manner.
• Ability to work under pressure
• Strong written and verbal communication skills
• Microsoft Office skills (Excel, Word, PPT, Outlook, Teams)
• Ability to work independently with little supervision
• Strong interpersonal skills and ability to form valuable professional relationships
• Strong time management skills with the ability to manage conflicting priorities
• Exhibits sound independent judgment in assessing priorities, needs, and problem resolution.