Sr. Techncical Support Engineer

LevelBlue reduces risk and builds lasting resilience so organizations can innovate and advance their mission with confidence. As the world’s most analyst-recognized and largest pure-play managed security services provider, LevelBlue elevates client outcomes that matter: stronger defense, faster response, and sustained business continuity. LevelBlue combines AI-powered security operations, advanced threat intelligence, and elite human expertise to provide the most comprehensive portfolio of strategic advisory, managed security, offensive security, and incident response services.

Location: Remote – Philippines (occasional on site visits in Manila as required)

Schedule: Includes weekends and night shifts and public holidays

Overview

We are seeking a strong troubleshooting and problem solving skills. Senior Technical Support Engineer specializing in Linux systems administration and AWS. This is a full-time, remote role for candidates based in the Philippines, with occasional visits to our Manila office upon request.

The successful candidate will provide advanced technical support, troubleshooting, and problem resolution for clients. You will collaborate closely with internal teams to ensure customer satisfaction and contribute to process improvement and service quality initiatives.

Key Responsibilities

Respond to and resolve complex technical incidents efficiently and professionally.

Provide advanced technical support across platforms including AWS, SIEM, Email Gateway, and Endpoint.

Diagnose, configure, document, and resolve system and network issues.

Communicate effectively with customers via phone, email, and screen-sharing sessions.

Collaborate with internal teams to drive timely and effective issue resolution.

Contribute to knowledge base and continuous improvement initiatives.

Qualifications

Advanced proficiency in Linux systems and Cloud administration.

3+ years of experience in the IT industry with minimum 1 year relevant experience in Linux systems and AWS administration.

Bachelor’s degree in Computer Science, Information Technology.

Strong customer service orientation and professional communication skills (verbal and written).

Proven experience in case management and issue tracking.

Hands on experience with Linux Troubleshooting and AWS platform.

Strong network troubleshooting and problem solving skills.

Familiarity with bug submission and escalation processes.

Education:

• A Bachelor’s degree in Computer Science, Information Technology or equivalent.

This role is open to candidates legally authorized to work in the Philippines. At LevelBlue, including teams that previously operated as Trustwave, we support flexible work and bring people together in person for key moments based on role, team, and business needs.

LevelBlue is committed to a culture of respect, inclusion, and equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other status protected under applicable law.

To all agencies: Please do not contact LevelBlue employees outside of the Talent Acquisition team. LevelBlue’s policy is to only accept resumes from agencies through its approved agency process and with a valid agreement in place. Any resume submitted outside this process will be considered the property of LevelBlue, and no fee will be paid if a candidate is hired from such a submission.

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