Sr. Technical Program Manager (BMC)

Job Req ID: 28415 Essential Duties And Responsibilities

• Enable new BMC features, including competitive analysis, industrial standard study, and critical feature planning for each generation platforms
• Drive competitive software/firmware product feature requirements and technical design guideline to meet company's goal
• Collaborate with BMC product managers, BMC software architect, engineers, and technical staff to define product specification with technical requirements
• Manage both feature requests and issue support requests from customers
• Manage schedule and issues, provide project status updates to stakeholders, and escalate problems as necessary
• Communicate clearly and coordinate effectively with cross-functional teams, vendors, and 3rd party partners
• Develop training material for customers and internal training as required
• Suggest and plan improvements to product, solution and process

Qualifications

• Bachelor's degree in EE, CS, CE-related or equivalent practical experience
• 5 years above BMC firmware design experience
• Experience in developing technical specifications and design documents
• Effective written and verbal presentation and communication skills in English
• Flexible and able to work effectively in a fast-paced environment as a member of a cross-functional team and as an individual contributor
• Experience in technical support service to customers