Snovaspace Information Systems
SR TECHNICAL SPECIALIST
Skills
2 years ago
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Important information
Contract type:
Permanent
Location:
Hyderabad, Telangana, India
Work mode:
Onsite
Published on:
14 October 2026
What they need
Support customers through activities which may include but not be limited to the receipt of customers calls, inquiries and complaints resulting in trouble tickets, order input, data gathering and traffic studies. Works with various groups for billing, message and trouble resolutions that directly impact the service(s) provided to customers.
Required functional and technical skills: - CRM Strategy Design and Implementation-2
- Cust Suprt Policies Standards & Proced-2
- Customer Interaction-3
- Customer Relationship Management (CRM)-2
- Customer Support Function-2
- Customer Support Operations-2
- Deliver customer-focused rslt(Non-Sup)-2
- Ignite innovation and change(Non-supv)-1
- Knowledge of Customers-2
- Experienced Operations Manager: 3-5 years.
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