Z
Zinnobyte Solutions
Sr Technical Support Engineer
Skills
PythonAI
2 months ago
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Important information
Contract type:
Permanent
Location:
Bengaluru, Karnataka, India
Work mode:
Onsite
Published on:
4 September 2026
What they need
Roles and Responsibilities :
- Provide technical support to customers via phone, email, or chat regarding issues with their AI-powered solutions.
- Troubleshoot complex technical problems using Python programming language and large language models.
- Collaborate with cross-functional teams to resolve customer complaints and improve overall product quality.
- Develop documentation for internal use by other support engineers on troubleshooting procedures and knowledge base.
Job Requirements :
- 5-10 years of experience in a similar role providing technical support for AI-powered products or services.
- Strong understanding of Python programming language and its applications in problem-solving.
- Experience working with large language models such as transformer-based models like BERT or RoBERTa.
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