Sr. Technical Support Executive

Sr. Technical Support Executive

Location: Kolkata, West Bengal
Employment Type: Full-time
Experience: 7–8 Years
Qualification: B.Tech / MCA

Job Summary

We are looking for an experienced Sr. Technical Support Executive with strong knowledge of networking and IT infrastructure to handle technical support, solution discussions, troubleshooting and customer requirements. The ideal candidate should have strong technical expertise, problem-solving ability and experience in handling enterprise-level network infrastructure.

Key Responsibilities

• Provide advanced technical support for network infrastructure and related technical issues.
• Analyze customer requirements and understand technical and business needs.
• Troubleshoot complex network connectivity, configuration and performance-related issues.
• Support network solutions involving routers, switches, LAN, WAN and related infrastructure.
• Assist in planning, designing and implementing network infrastructure solutions.
• Coordinate with customers and internal technical teams to understand requirements and provide suitable technical solutions.
• Participate in technical discussions, solution presentations and customer meetings.
• Support network installation, configuration, testing and commissioning activities.
• Monitor network performance and identify potential issues affecting service availability.
• Handle escalations and provide timely resolution for critical technical issues.
• Coordinate with vendors/OEMs for technical issues, product support and solution requirements.
• Prepare technical documentation, solution details, reports and implementation-related documents.
• Maintain proper records of technical issues, solutions and customer requirements.
• Provide technical guidance and support to junior team members.
• Ensure all technical activities are completed within defined timelines and service standards.

Required Skills & Qualifications

• B.Tech / MCA.
• 7–8 years of relevant experience in technical support, network infrastructure or IT infrastructure.
• Strong understanding of networking concepts, LAN, WAN, TCP/IP, routing and switching.
• Hands-on knowledge of routers, switches and network infrastructure.
• Strong troubleshooting and analytical skills.
• Experience in handling enterprise or large-scale network environments.
• Good understanding of technical solutioning and customer requirements.
• Strong communication, presentation and client-handling skills.
• Ability to manage technical escalations and coordinate with multiple teams.
• Good documentation and reporting skills.
• Ability to work independently as well as lead technical activities when required.

Pay: ₹45,000.00 - ₹55,000.00 per month

Benefits:

• Paid sick time
• Paid time off

Work Location: In person