Sr. Technical Support (POS software)

Job Responsibilities:

• Responsible for providing best course of resolution to all POS system-related problems and issues.
• Works out of centralized ticketing logging system which includes determining priority and adhering to Service Level Agreements (SLA).
• Provides accurate information on IT products or services.
• Records events and problems and their resolution in logs.
• Provides internal professional organizational and administrative support.
• Works independently on a variety of assigned tasks to meet goals under general supervision and/or established guidelines; works in a team environment.
• Provides Off-Site Support (phone, web-based tools, e-mail) and onsite if necessary.
• Coordinates with the internal department head on client requests for enhancements and development.
• Handles communication and technical support related tasks to 3rd party affiliates including BIR and Mall Admin.
• Provides documentation and procedures for internal and external use.

Minimum Requirements:

• Bachelor's degree in Computer Science, Information Technology or equivalent.
• At least 3 years of POS software support experience (with fieldwork exp).
• With proven experience in implementing/configuring/supporting Point-of-Sale (POS) software systems.
• Knowledge in retail and/or food and beverage operations is highly preferred.
• Tech savvy with working knowledge of office automation products, databases, and remote support.
• Good understanding of computer systems, mobile devices, and other tech products.
• Ability to diagnose and resolve basic technical issues.
• Must be customer service oriented.
• Excellent interpersonal skills.
• Fluent in English, both verbal and written.
• Strong organisational, multi-tasking, and time-management skills.
• Must be willing to work in Makati area.