Sr. Technical Support Specialist- VIM

Job Summary

Technical Support Specialists are responsible for delivering highest quality technical support on OpenText products, addressing the customers concerns not just at a technical level but also from a customer service perspective.Our Technical Support Specialist position offers you an opportunity to learn exciting technologies and exercise critical and creative thinking as youll work on unique customer issues to provide resolutions.

Responsibilities

• Represent OpenText acting as first point of contact for all technical support inquiries
• Incident management and collaboration with other teams while adhering to SLAs and KPIs
• Utilize exceptional written and verbal communication skills while supporting customers while demonstrating a high level of customer focus and empathy
• Meet established service delivery guidelines and key performance indicators that are measured through customer satisfaction surveys
• Collaborate with various stakeholders to act as a trusted customer advocate

Requirements

• 5+ years of prior experience working on relevant technologies
• Focused on scoping problems and strong troubleshooting ability
• University/College degree within a related discipline
• Willingness to work in shifts during weekdays and on-call during weekends
• 3+ years of hands-on experience working on OpenText VIM
• Strong skills in SAP workflow and ABAP Programming
• ALV Report Development
• Experience with SAP Fiori and Web services
• Dialog programming, building custom screens and transactions