(Sr.) Technical Trainer

Job Req ID: 29426 About Supermicro Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are amongst the fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer many new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us to drive accelerated growth and technology-led innovation in the global marketplace.

Job Summary We are looking for an experienced and technically proficient Technical Trainer to join our Training & Education team. This role demands deep technical knowledge of Supermicro’s server, storage, GPU, and networking product lines, along with the ability to design and deliver impactful training for internal teams, customers, and partners. Multitasking and adaptability are critical as the role requires managing multiple projects in a dynamic and fast-paced environment.

Essential Duties And Responsibilities

• Training Program Development: Design and develop engaging training materials and courses that cover servicing Supermicro products, including theoretical knowledge and practical skills
• Delivery of Training: Conduct effective training sessions, workshops, and seminars for various audiences, including internal teams, partners, and customers, focusing on the servicing and maintenance of Supermicro products
• Certification Programs: Help to create Supermicro's Global Service Education and Certification Program, ensuring it meets industry standards and the needs of our partners and customers
• Collaboration: Work closely with the Service Team, Product Managers, and other teams to continuously update and enhance training content based on new product developments and technology advancements
• Technical Support and Updates: Maintain up-to-date knowledge of Supermicro products and services, utilizing the Supermicro Education portal and other resources to enhance technical competencies
• Stakeholder Engagement: Build and maintain strong relationships with internal

Qualifications

• Bachelor’s Degree in Training and Development, Engineering, or related field, or equivalent work experience
• 8 years of experience in a technical training role, with a strong preference for candidates with experience in enterprise servers, networking, and data center environments
• In-depth knowledge of x86 server platforms and the ability to understand complex technical problems
• Proficient in Linux, including basic to advanced command-line operations
• Experience with scripting languages (Bash, Perl, Python) with the ability to train and mentor others on scripting best practices
• Strong working knowledge of server infrastructure, with familiarity in the latest server technologies and components
• Versed in commonly used operating systems and platforms including VMware, Windows, and storage components
• Hands-on experience with clustering, RAID controllers, networking switches, L2/L3 routing, and SFPs
• Experience installing and configuring AMD and/or Nvidia GPU drivers; enterprise GPU experience a plus
• Ability to navigate and manage infrastructure packages, including sourcing and installing software through vendor and community repositories
• Comfortable working with a wide range of server hardware components and diagnostic/management tools
• Knowledge of liquid cooling systems and implementation is a plus
• Experience with e-learning delivery methods, including webinars, distance learning, and virtual training
• Excellent verbal and written communication skills in English. Bilingual abilities are a plus
• Familiarity with Learning Management Systems (LMS) and adult learning principles
• Certifications in CCNA, MCSE, Linux Administrator, VMware, or similar are highly desirable
• Strong presentation and facilitation skills, with the ability to engage and educate diverse audiences effectively
• Ability to work independently and collaboratively in a fast-paced environment
• Strong attention to detail and organizational skills

EEO Statement Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.