Sr. Technical Writer

Are you ready to make a significant impact in an innovative environment? At ORBCOMM, we are on the hunt for a passionate Sr. Technical Writer who thrives in a fast-paced, agile setting. We want you to transform complex technical information into clear, customer-focused documentation while driving excellence in documentation planning, delivery, and operational effectiveness.

Responsibilities

Technical Documentation

• Create, edit, and maintain high-quality technical documentation, including user guides, release notes, API documentation, knowledge base articles, and operational procedures.

• Translate complex technical concepts into clear, concise, and audience-appropriate content.

• Partner closely with Product Managers, Engineering, Support, and Operations teams to gather information and ensure documentation accuracy.

• Establish and maintain documentation standards, templates, style guides, and best practices.

• Continuously improve content quality, discoverability, consistency, and user experience.

  Documentation Planning Delivery

• Serve as the central point of coordination for documentation requests across multiple teams and initiatives.

• Assess incoming documentation needs and determine scope, dependencies, priorities, and delivery sequencing.

• Break down large documentation efforts into manageable work items and milestones.

• Maintain visibility into documentation commitments, progress, risks, and upcoming deliverables.

• Coordinate reviews, approvals, and feedback cycles with cross-functional stakeholders.

• Ensure documentation deliverables remain aligned with product release schedules and business priorities.

  Cross-Functional Collaboration

• Facilitate information gathering across a broad range of internal stakeholders, including hardware, firmware, software, mobile, and customer-facing teams.

• Investigate and validate technical information through direct use of the products and systems being documented.

• Gather stakeholder feedback and incorporate improvements into documentation deliverables.

• Provide guidance and knowledge transfer to team members.

  Process Operational Excellence

• Identify bottlenecks, competing priorities, and resource constraints and proactively recommend solutions.

• Track documentation work through Jira and maintain an organized, transparent, and actionable backlog.

• Establish processes for intake, prioritization, estimation, status tracking, and reporting of documentation activities.

• Develop lightweight workflows that improve documentation throughput and stakeholder visibility.

• Create effort estimates for documentation initiatives and support release planning activities.

• Monitor documentation metrics and recommend improvements to increase efficiency and effectiveness.

• Promote a culture of documentation ownership, continuous improvement, and operational rigor.

  Who You Are

You're a strategic thinker with a knack for execution excellence, ready to tackle multiple priorities with agility and grace.

If you have:

• 8+ years of technical writing experience.
• 4+ years of experience with MadCap Flare and Capture (Intermediate level or higher).
• Bachelor's degree in English, Technical Writing, or a related field.
• Proficiency with Microsoft Office and Adobe Acrobat.
• Familiarity with Jira for task tracking and workflow management.
• Familiarity with version control repositories and clients such as TortoiseSVN.
• Experience creating and maintaining technical documentation for software, SaaS platforms, hardware products, or related technologies.
• Strong stakeholder management and cross-functional collaboration skills.
• Ability to convey complex information in a clear and concise manner.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.