Sr. Telecom Engineer (L2)

Sr. Telecom Engineer (L2) | No. of Opening: 1

Job description

Designation: Sr. Telecom Engineer (L2)

Qualification: Bachelor degree or equivalent experience

Experience: 4 to 8+ Years

Job Location: Gurugram

Job Type: Full Time | Day Shift | Permanent Job

Working Days: 5 Days in weekly

Salary: Rs.8,00,000 to 12,00,000/- LPA (+ Incentives)

Mandatory

• C isco CUCM, Cisco Contact Center Enterprise (UCCE) or Packaged Contact Center Enterprise (PCCE), Verint recording

Job Roles and Responsibilities

• Should have good experience on CUCM, CUIC, CVP, UCCE/PCCE Contact center and Telephony solutions.
• Exp on Acqueon Outbound Solution
• In-depth knowledge on troubleshooting Cisco Telephony and UCCE/PCCE Contact Center Solutions.
• In-depth knowledge on Gateway configurations, Networking, Linux & Windows OS.
• Recording solution knowledge, preferably Calabrio AQM
• Troubleshooting experience on Finesse, PG s.
• Experience with ICM / UCCE scripting utilizing Script Editor.
• Understand UCCE Database Schema and ability to use queries against the databases.
• Good knowledge on Verint Recording solution
• Hands on experience on Incident & Change management process.
• Good understanding on ITIL process.
• Work with OEM for escalated cases.
• Good Team player and provide periodical knowledge transfer to teams.
• Should have good verbal and written communication skills.

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