Sr. TSaaS Implementation Engineer

VITRONIC Machine Vision is the world's leading innovation driver for industrial image processing and automated traffic enforcement equipment. VITRONIC develops specialized products and software for image-based quality inspection, identification, and process optimization.

VITRONIC's forward-looking solutions help shape a safe and sustainable world. The limits of what is feasible are constantly being questioned to achieve the highest quality and productivity for companies in automotive, healthcare, transportation, automation, and logistics. Collaboration with our customers allows them to fully exploit technological capabilities and process efficiencies. Joint success forms the basis of long-term relationships with companies and counties like Montgomery County, BMW, Daimler, DHL, UPS, Toll Collect, Fresenius, and Sanofi, as well as public sector clients.

Since its foundation in 1984, VITRONIC has consistently grown, with operations on five continents, over 80 countries, and approximately 1,300 employees. VITRONIC systems are developed and produced at the company headquarters in Wiesbaden, Germany.

VITRONIC North America is headquartered in Louisville, KY.

Position Overview

The Senior TSaaS Implementation Engineer is responsible for the successful technical delivery of Traffic Safety as a Service (TSaaS) solutions from project kickoff through production handoff. This role serves as the primary technical lead during implementation, partnering with customers, project managers, engineering teams, field services, and third-party vendors to deliver secure, reliable, and operationally ready public safety systems. The position combines solution implementation, systems integration, application configuration, cloud technologies, customer engagement, testing, and operational readiness.

What You'll Own

• Technical discovery, requirements gathering, and implementation workshops.
• Solution configuration across TSaaS platforms and supporting applications.
• Third-party integrations including payment processors, DMV, Nlets, print/mail, Hayden.AI, RMS/CAD, SSO, and similar enterprise systems.
• Coordination of OCI environment readiness with Cloud Operations and DevOps.
• Device onboarding and validation for traffic enforcement systems.
• System integration testing, customer UAT support, production cutovers, hypercare, and operational handoff.
• Customer administrator training and technical knowledge transfer.

Key Responsibilities

• Lead the technical implementation of TSaaS solutions from contract award through production deployment.
• Configure and validate TSaaS applications including Billien, PSOP, CMON, Grafana, Keycloak, and related platforms.
• Support API, XML, CSV, and JSON-based integrations with internal and external systems.
• Assist with OCI provisioning, VPN validation, identity integration, and infrastructure readiness.
• Perform technical troubleshooting using SQL, application logs, Linux tools, and cloud management utilities.
• Partner with the Project Manager by providing technical status, risks, dependencies, and implementation deliverables.
• Conduct customer workshops, technical demonstrations, administrator training, and go-live activities.
• Travel approximately 30% to customer sites for discovery, commissioning, acceptance testing, training, and production cutovers.
• Prepare complete implementation documentation and transition customers smoothly to Cloud Operations.

Technical Environment

• Oracle Cloud Infrastructure Government Cloud
• Billien, PSOP, CMON, Grafana, Keycloak
• REST APIs, XML, JSON, CSV integrations
• SQL, Linux, Git, Terraform (working knowledge)
• VPNs, networking fundamentals, identity integration, SSO
• Traffic safety cameras, edge systems, image transfer, and health monitoring

Minimum Qualifications

• Degree in Engineering, Information Technology, Technical Project Delivery, or equivalent practical experience.
• Experience with technical implementation, systems deployment, field rollout, integration testing, or customer-facing technical delivery.
• Ability to coordinate hardware, software, network, configuration, documentation, and testing topics.
• Experience using checklists, test plans, rollout plans, and handover documentation.
• Strong troubleshooting skills across field equipment, connectivity, and application behavior.
• Ability to work with internal teams, vendors, and customer stakeholders.
• Strong ownership of documentation and readiness evidence.
• Ability to travel to customer or deployment locations as needed.
• Ability to support urgent rollout or cutover issues when customer commitments are affected.

Preferred Qualifications

• Experience with traffic enforcement, ALPR/ANPR, smart city systems, intelligent transportation systems, public safety systems, or distributed field technology.
• Experience with release tracking, configuration management, monitoring tools, staging/production environments, or technical handover processes.
• Experience working with municipal, government, law enforcement, or regulated customer environments.
• experience with customer acceptance, site readiness, or go-live readiness processes