Sr. Unified Comms Engineer - Federal Customer

Sr. Unified Comms Engineer - Federal Customer

(On-Site 5 Days per week, Chantilly, VA - TS/SCI Required)

The Unified Communications Engineer supports Dell Mission Operations by engineering, sustaining, and improving voice and collaboration capabilities used for day-to-day mission execution. This role is responsible for administration, troubleshooting, integration, and lifecycle support of communications platforms and endpoints in a secure environment. The ideal candidate brings strong UC fundamentals, customer-facing problem solving, and the ability to maintain dependable collaboration services under mission requirements.

Key responsibilities

• Administer and support voice, telephony, conferencing, or collaboration platforms

• Troubleshoot service issues involving call quality, endpoints, connectivity, or platform configuration

• Support implementation, upgrades, and integration of communications solutions

• Maintain documentation, diagrams, operating procedures, and support records

• Coordinate with network, systems, and field teams on platform dependencies and changes

• Support user issues, service requests, and operational continuity activities

• Contribute to testing, validation, and service improvement efforts

• Help ensure secure, stable, and supportable communications capabilities

• Provide reports to relevant stakeholders and participate in leadership level design and engineering decisions

Required qualifications

• Experience supporting unified communications, VoIP, telephony, or collaboration environments

• Strong troubleshooting and customer-support skills

• Familiarity with endpoint integration, platform administration, and service support processes

• Understanding of network and QoS concepts related to voice and collaboration services

• Ability to work onsite in a secure environment

• Experience with video, AV, conferencing, or call-management environments

• Familiarity with SIP, secure voice, or enterprise communications architectures

• 15+ years of relevant experience with a bachelor’s degree

• Active TS/SCI and ability to maintain access as required by the program

Core Competencies - Leadership

• Problem-Solving: Excellent analytical and problem-solving skills to diagnose and resolve complex technical issues in distributed systems.

• Communication: Strong verbal and written communication skills to collaborate effectively with development teams, operations, security, and other stakeholders.

• Collaboration: Ability to work effectively in a team environment and lead technical initiatives.

• Mentorship: As a Senior role, the ability to guide and mentor junior engineers, share knowledge, and foster best practices.

• Proactive & Ownership: Proactive approach to identifying and addressing potential issues, with a strong sense of ownership over the platform.

• Adaptability & Continuous Learning: Eagerness to learn new technologies and adapt to a rapidly evolving cloud-native landscape.

Preferred qualifications

• Experience with Cisco UC or similar platforms

• Experience in government or classified environments

• Lead experience guiding standards, design choices, or junior engineers

Work environment / program context

This role supports communications capabilities that users depend on every day. Lead-level roles will provide technical direction, lead escalations, and maintain ownership of standards.