SRAM Technical University Coordinator

Overview

Develop and deliver product education that supports industry partners, internal teams, cycling education partners, and OEM manufacturers. This person is a product expert, a talented storyteller, and a source of truth — tasked with understanding all SRAM technologies and service procedures, and communicating how they benefit the rider's experience on the bike.

Responsibilities

• Distill complex SRAM technologies into tangible, educational, and effective messages that create brand awareness in the North American market
• Co-develop SRAM curriculum and deliver training in person, on camera, and in print
• Provide effective and motivating education to all attendees and positively influence SRAM relationships
• Coordinate with Account Managers to develop and deliver training to Distributors, Service Centers, and OEM Assemblers to uphold SRAM standards and ensure the best support for retailers and riders
• Ensure all Distributor and Tech Center locations have consistent touch points for service education, retail training, operations review, and quality control
• Answer technical product queries with in-depth knowledge of current and previous SRAM product lines
• Identify new market issues as they arise and adjust SRAM curriculum accordingly
• Regularly host digital training events for Distributors, OEM Customers, and Retailers
• Conduct annual in-person training courses for technical sales and service skills for each model year
• Support OE Assembly Training team as needed
• Support SRAM Training programs across all North American markets with a focus on retailers, Distributors, and OEM Partners; coordinate the STU Online LMS; and deliver training to internal SRAM teams
• Support training at industry events and customer locations
• Partner with industry training programs to best leverage SRAM goals
• Function as an information conduit between internal and external stakeholders to promote awareness of training efforts
• Organize STU program logistics, including calendar and curriculum creation, and serve as the primary contact for prospective students and alumni
• Provide cadenced reporting to the Training Manager
• PERFORMANCE METRICS:
• Support request turnaround in accordance with current SRAM guidelines
• STU reporting as required by the Global Product Training Manager

Qualifications

• Passion for cycling
• 5+ years of relevant bicycle industry experience with mechanical aptitude
• Excellent verbal and written communication skills in English and Spanish
• Exceptional organizational skills with project management experience, including the ability to build schedules, communications plans, and logistics
• Ability to build presentations and confidence presenting to groups and on camera
• Proven ability to manage multiple demanding tasks simultaneously
• Ability to travel up to 40% domestically and internationally
• Bike retail experience a plus
• COMPETENCIES:
• Solid planning and organizational skills
• Comfortable with public speaking and instructing large groups over multiple days
• Ability to adapt quickly to an ever-changing market
• Active listener and strategic thinker
• Approachable and personable
• COMPENSATION:
• $60,000 – $72,500 USD, commensurate with experience and skills
• Eligible for annual corporate bonus based on company and individual performance

About SRAM

SRAM LLC is one of the world's largest suppliers of components to the bike industry. Established in Chicago in 1987, SRAM continues to promote cycling through its products, its advocacy, and its employees who are dedicated to improving the cycling experience. Today, SRAM employs more than 5,000+ employees, in 20+ locations, across 10+ countries. SRAM is proud to be an equal opportunity employer.