SRE / Devops / Automation / Production Support

SRE - AWS + Python or Ansible

Exp: 3+ yrs
Location: Gurgaon (2 Days work from office)

Role Type: L2 Support / Operations / Automation

Job Summary:
We are looking for an experienced Lead L2 Engineer with strong hands-on experience in AWS and automation using Python and/or Ansible. The candidate will be responsible for L2 production support, incident and problem management, troubleshooting, automation, monitoring, and ensuring the stability and availability of enterprise infrastructure/services.

The role will be aligned to one of the following technology areas:

Role / SpecializationKey Area

L2 Hosting Hosting, AWS, Python / Ansible

L2- Connectivity Connectivity, AWS, Python / Ansible

L2 – DBADatabase Administration, AWS, Python / Ansible

L2 – Data TribeData Platforms, AWS, Python / Ansible

L2 – NetSecNetwork Security, AWS, Python / Ansible

L2 – IDAMIdentity & Access Management, AWS, Python / Ansible

L2 – Malware ToolsMalware/Security Tools, AWS, Python / Ansible

L2 – DLPData Loss Prevention, AWS, Python / Ansible

Key Responsibilities

• Provide L2 production support for the respective technology domain.
• Monitor infrastructure, applications, services and security platforms and ensure availability.
• Troubleshoot and resolve incidents, service requests and technical issues within defined SLAs.
• Perform root-cause analysis and contribute to problem management.
• Work on AWS-based infrastructure and cloud services relevant to the assigned domain.
• Develop and maintain automation using Python and/or Ansible to reduce manual operational activities.
• Create and maintain automation scripts, playbooks and operational tools.
• Participate in deployment, patching, upgrades, configuration and maintenance activities.
• Collaborate with L1, L3, application, security, network and infrastructure teams for issue resolution.
• Follow ITIL-based incident, change and problem management processes.
• Maintain technical documentation, SOPs, runbooks and knowledge articles.
• Participate in on-call / rotational support as required.
• Identify opportunities for automation, process improvement and operational efficiency.

Common Technical Requirements

• Strong experience in AWS and cloud infrastructure.
• Good hands-on experience with Python and/or Ansible.
• Strong troubleshooting and analytical skills.
• Experience in enterprise L2 production support / operations.
• Good understanding of monitoring, logging and incident management.
• Experience working with ITSM tools such as ServiceNow is preferred.
• Understanding of Linux/Unix environments.
• Good knowledge of scripting and automation concepts.
• Experience working in a high-availability production environment.
• Good communication and stakeholder-management skills.

Domain-Specific Requirements

L2 – Hosting
Strong experience in hosting/infrastructure operations, AWS, server administration and automation using Python/Ansible.

L2 – Connectivity
Experience in network/connectivity operations, troubleshooting, AWS networking and automation using Python/Ansible.

L2 – DBA
Strong database administration experience along with AWS, database troubleshooting, performance management and Python/Ansible automation.

L2 – Data Tribe
Experience supporting data platforms/environments, AWS services and automation using Python/Ansible.

L2 – NetSec
Experience in network security operations, security infrastructure/tools, AWS security and automation using Python/Ansible.

L2 – IDAM
Experience in Identity & Access Management, authentication/authorization platforms, AWS IAM and automation using Python/Ansible.

L2 – Malware Tools
Experience supporting enterprise malware/security tools, threat-protection platforms, AWS and automation using Python/Ansible.

L2 – DLP
Experience with Data Loss Prevention solutions, security operations, AWS and automation using Python/Ansible.

Preferred

• AWS certification is an advantage.
• ITIL certification/knowledge is preferred.
• Experience with enterprise monitoring and automation tools.
• Experience in handling P1/P2 production incidents.
• Strong documentation and communication skills.