SRE / Observability Senior Engineer

SRE / Observability Senior Engineer

Experience: 5+ Years
Job Type: C2C
Location: Remote – Pune candidates preferred for occasional/onsite collaboration
Work Mode: Remote
Role: Senior SRE / Observability Engineer

Role Overview

We are looking for a Senior SRE / Observability Engineer with strong hands-on experience in observability, monitoring, distributed tracing, incident management, and SRE practices.

The role will be responsible for making the health and performance of critical business platforms clearly measurable and actionable. You will define observability strategies, implement instrumentation and dashboards, monitor production environments, improve incident response, and establish engineering standards across teams.

The ideal candidate should have strong experience with New Relic, Grafana, Kibana/ELK, OpenTelemetry, and modern SRE practices including SLIs, SLOs, error budgets, MTTD, and MTTR.

Key ResponsibilitiesObservability Strategy & Analysis

• Assess instrumentation, logging, and distributed tracing coverage across services and identify observability gaps.
• Define SLIs and SLOs based on real customer and business impact.
• Monitor critical metrics such as booking success rate, application latency, payment authorization, and API availability.
• Analyze recurring incidents and postmortems to create and prioritize observability improvements.

Design & Implementation

• Define and implement instrumentation standards, logging schemas, dashboards, and alerting strategies.
• Implement APM, distributed tracing, centralized logging, and metrics collection across web, mobile, backend, and third-party integrations.
• Work with OpenTelemetry and structured logging frameworks.
• Introduce observability changes incrementally with appropriate validation and rollback mechanisms.

Monitoring & Incident Management

• Perform day-to-day production monitoring and alert triage.
• Participate in on-call rotations, escalation management, and incident response.
• Tune alert thresholds to improve signal-to-noise ratio and reduce alert fatigue.
• Drive improvements in MTTD (Mean Time to Detect) and MTTR (Mean Time to Recover).
• Facilitate postmortems and ensure corrective actions are tracked to completion.

Governance, Standards & Compliance

• Conduct pre-launch reviews for instrumentation, dashboards, monitoring, and alerting.
• Develop and maintain observability standards, playbooks, naming conventions, and review checklists.
• Ensure appropriate handling of PII, audit logs, data access controls, retention, and data residency requirements.
• Collaborate with engineering, security, and compliance teams on observability governance.

Dashboards & KPI Reporting

• Build and maintain New Relic dashboards covering application latency, errors, throughput, and resource saturation.
• Develop functional and business KPI dashboards using Grafana, Kibana, Looker, Data Studio, Power BI, or similar BI tools.
• Monitor business-critical metrics such as:
• Booking success rate
• Payment approval rate
• VISTA API health
• 3DS completion rate
• Application/API latency
• Error rates and availability
• Establish common metrics and reporting standards across Engineering, Product, Operations, and Finance.

Technical Skills

Observability & APM

• New Relic
• Grafana
• Kibana / ELK
• Prometheus
• OpenTelemetry

Logging & Monitoring

• Distributed tracing
• Centralized logging
• Structured logging
• Metrics and alerting
• APM and application performance monitoring

Business / BI Tools

• Looker
• Google Data Studio / Looker Studio
• Power BI or similar BI platforms

Incident & Delivery

• Argo / ArgoCD
• Freshdesk
• Incident management and on-call operations

Required Experience & Skills

• 5+ years of experience in SRE, DevOps, Observability Engineering, or a closely related role.
• Strong hands-on experience working with at least two of the following:
• New Relic
• Grafana
• Kibana / ELK
• Hands-on experience with OpenTelemetry and large-scale log aggregation.
• Strong understanding of SLIs, SLOs, error budgets, alerting, and production monitoring.
• Experience with distributed systems and production environments.
• Strong troubleshooting and incident-management skills.
• Experience improving MTTD and MTTR.
• Ability to create technical standards, observability playbooks, and operational runbooks.

Preferred Skills

• Experience working with security/compliance teams on audit and data-handling requirements.
• Experience creating business-facing dashboards and KPI reporting.
• Experience with Looker, Data Studio/Looker Studio, Power BI, or similar BI tools.
• Experience with transactional, e-commerce, payment, travel, or high-volume booking platforms.
• Experience working with cloud-native and microservices environments.
• Strong communication and cross-functional collaboration skills.

AI-First Mindset

• Hands-on experience using AI-powered developer tools such as Claude Code, GitHub Copilot CLI, or LLM-driven development tools.
• Ability to use AI tools for:
• Code analysis and troubleshooting
• Refactoring and optimization
• Infrastructure scripting
• Automation
• Log and incident analysis
• Generating or improving monitoring configurations and operational documentation

Key Success Metrics

• Improved observability coverage across critical services.
• Reduction in MTTD and MTTR.
• Improved alert quality and reduced alert fatigue.
• Increased SLO compliance and effective error-budget management.
• Faster identification and resolution of customer-impacting issues.
• Reliable visibility into both technical and business-critical KPIs.

Pay: Up to ₹170,000.00 per month

Work Location: Remote