SRE Operations Engineer

Reporting to the Manager of Engineering, in this role as a SRE Operations Engineer, you will ensure smooth operations of our Customer Identity Cloud at Okta. Working closely with the SRE team, your primary focus will be on ensuring production systems remain operational at all times, while continually setting and achieving long-term operational success for the platform with potential career growth into Site Reliability Engineering.

What you'll be doing

• Executes operational work including updating/patching and maintaining the Engineering Service Desk queue
• Responsible for ensuring team requests are triaged and/or actioned in a timely manner
• Monitors Platform health and take steps to alleviate issues related to deployment and operations
• Assist with capacity, performance and scalability testing where required
• Escalation point for Platform issues from customer support teams
• Execute runbooks and update processes as required
• Interface with the SRE team to report core issues, required improvements and new feature requests

What you'll bring to the role

• General platform infrastructure knowledge, including high availability / load balancing concepts, routers, firewalls
• and storage subsystems
• Sound understanding of protocols/technologies like HTTP, SSL, SSH and Kubernetes
• Familiarity with a variety of open source technologies and tools like MongoDB, NodeJS
• Knowledge of terraform is good to have
• Familiarity with a cloud platforms like AWS and Azure is desired
• Linux fundamentals and knowledge of tools like Datadog are good to have
• Experience with monitoring and troubleshooting techniques
• Ability to communicate clearly with a diverse range of stakeholders across multiple domains
• Multi tasking and time management skills

Experience in the following

• 1+ years in a Cloud Operations role
• 1+ years in a production environment supporting large-scale, mission-critical applications
• Interest and/or an understanding of programming e.g. golang, shell scripting