SRE- Production Support

Role & responsibilities:

• PracticeSite ReliabilityEngineering(SRE)andsolve problems through automation and innovation,augmentSRE principles and guidelines.
• Partner with the Architects and SMEs in AST to ensure implementations are architected and designed from the aspect of production resiliency.
• Identifyopportunities to build innovative tools and solve unique operations problems on large enterprise and mission critical applications.
• Real-Timetroubleshooting ofmission critical application workflowsandparticipateinOncallescalations.
• Oversee Nightly batch runs to make sure no SLA breaches areencounteredand Data files to ourclientfirms are delivered on time.
• Work closely with dev teams duringdesignphase, build and perform infrastructure upgrades to support ourapplicationsavailability and reliability.
• Monitor the current-state solution portfolio toidentifydeficiencies through aging of the technologies used by the application, improveour complianceproceduresand enhance our risk posture.
• Partner within the Support organizations to build and rollout plans for enhanced telemetry and reduce defect leakage for software delivery to production.

Technical Experience and Skill Set

• Bachelors degree in science or engineering,with6+ years ofenterpriseexperience with listed technical skills.
• Proventrack recordleading complex enterprise production applicationsin GCPbasedplatforms (Vertex AI,Cloud run, BigQuery, Dataflow, Composer, Looker)or in AWS, Azure.
• Experience in Monitoringtools- Splunk, AppDynamics,Grafana, Thousand Eyes,Extrahop, Datadog, Prometheus.
• Database experience with Oracle, SQL Server, Mongo DB,PostgreSQL,Aerospike.
• Experience inHigh Availabilitysystems,Data Networks, NAS and Networking,IP Routing,leveragingtools to instrument and automate proactivelyand eventually predictive availability solutions.
• Experience with Atlassian-Jira, Confluence, Bamboo, Bitbucket, GitHub, familiarity with CICD pipelines andAgilemethodologies.
• Preferred experience with C#,.Net,JAVAandScripting, andhands onexperience with IBM MQ, Kafka, RabbitMQ.
• Proven capability to provide operational visibility onenvironmentalhealth to Senior Leadership, Technology and Business partners.
• Receptive, approachable teammate, with the ability to positively interact withBusiness partners,Technologyteamsand Vendor Professional services.
• Excellentverbaland writtencommunication

Preferred candidate profile

Perks and benefits